Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nora D Fernandez Morales

Las Vegas,NV

Summary

I have a proven track record in enhancing customer satisfaction and safety, notably with Uber. Skilled in effective communication and schedule management, I've consistently improved service delivery and operational efficiency. Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results. I am a focused person with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job. I am proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience

Work History

Uber Driver

Uber
12.2017 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Utility Porter

Venetian Palazzo Hotel and Casino
10.2000 - 08.2019
  • Reported emergencies to supervisor and provided assistance.
  • Upheld company standards for appearance through meticulous attention to detail while cleaning windows, fixtures, and furniture.
  • Supported efficient operations by maintaining clean and organized work areas for staff members.
  • Increased overall facility satisfaction scores through consistent delivery of high-quality cleaning services across all areas of responsibility.

Guest Room Attendad

Buffalo Bill Hotel and Casino
08.2000 - 09.2000
  • Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
  • Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
  • Reported damages, disturbances and shortcomings to supervisor.
  • Adhered strictly to hygiene protocols when handling laundry items, preventing cross-contamination between clean and soiled materials.
  • Exercised politeness and discretion when dealing with guests and guest property.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Streamlined room preparation process, ensuring timely availability for new guests.
  • Proactively reported possible security risks or suspicious activities observed within guest spaces, ensuring the safety of guests and hotel property.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.

Education

High School Diploma -

Desembarco Del Granma High School
Cuba
06.1987

Skills

  • Schedule Management
  • Excellent navigation
  • Customer Service
  • Patience and understanding
  • Punctuality
  • Passenger transportation
  • Customer Engagement
  • Safe Driving
  • Cleanliness
  • Passenger Safety
  • Dependable and Trustworthy
  • Dependable and reliable
  • Effective communication skills

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Uber Driver

Uber
12.2017 - Current

Utility Porter

Venetian Palazzo Hotel and Casino
10.2000 - 08.2019

Guest Room Attendad

Buffalo Bill Hotel and Casino
08.2000 - 09.2000

High School Diploma -

Desembarco Del Granma High School
Nora D Fernandez Morales