Monick Umana

Lilburn,GA

Summary

I am a dedicated employee who works productively with diverse personalities and is experienced in rapid, busy professional settings. I am knowledgeable in scheduling, records, and front desk management. I offer a successful career history comprising more than 5 years.

Overview

years of professional experience

Work History

Medical Receptionist

Thrive Ortho & Spine

08.2024 - Current

Greet and check in patients, ensuring a welcoming and professional environment.
Oversee daily scheduling and facilitate administrative assistance for multiple physicians.
Organize and validate patient appointments along with follow-ups.
Handle phone calls, manage inquiries, and interact proficiently with patients and medical staff.
Process patient payments, including copays and balances, verify patient insurance information, and maintain accurate & up-to-date patient records
Coordinate supply management and support daily clinic operations

Legal Assistant/Marketing Assistant - Personal Injury, Criminal & Immigration

Gonzalez-Torres Law

12.2022 - 12.2023

Assisted with family & humanitarian immigration petitions including and not limited to I-130, I-485, U Visa, and I-589
Supported filing motions pertaining to criminal cases
Coordinated submission of personal injury claims to insurance companies along with property damage claims
Gave client updates within the personal injury, criminal, and immigration areas.
Managed office social media accounts on Facebook, Instagram, and TikTok to enhance engagement. Organized rebranding social event to promote business.
Supported office manager with daily operations

Admin Assistant-Immigration

Zoraima Flores and Associated LLC

05.2019 - 09.2019

Scanned and electronically filed closed court cases into a web database
Screened incoming calls and prioritized urgent issues
Had engagement with walk-in clients by initiating onboarding process for new clients at attorney office
Facilitated mail delivery and oversaw mail operations including alphabetization of returned items.

Social Media Analyst Student Intern

The Intersect Group

09.2018 - 05.2019

Worked on Social Media Competitive analysis by analyzing social media performance metrics to guide content strategy and improve engagement rates.
Edited the company newsletter using digital software
Experience with Applicant Tracking System

Education

BA - Film Studies And Media Communications

Oglethorpe University

Brookhaven, GA

05.2023

Skills

Bilingual: English and Spanish
Customer service
Documentation and records
Effective organization and multi-tasking
Front desk operations
Telephone etiquette

Appointment scheduling
HIPAA guidelines and compliance
Problem-solving
Administrative support
Data entry
Patient relations

Timeline