Seeking a position where I can enhance and gain maximum experience to contribute effectively towards helping patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Group Leader
Cabarrus County Schools
Concord, NC
05.2023 - 05.2024
Provides supervised enrichment education and recreational activities suitable for school-age children
Opened and prepared the center for daily activities and programs
Responsible for the visual supervision of and the interaction with groups of K-5th grade children
Contributed to an environment that ensures the physical safety of all children
Contributed to an environment that meets the developmental needs of children at various ages
Contributed to an environment that accommodates the individual needs of children for rest, relaxation, physical activity, social interaction and/or study
Responsible for assisting in the planning and implementation of weekly activity plans
Facilitates communication between the site and parents
Leads group time, discussions and activities
Maintains compliance with all child care rules, regulations in addition to all CCS and KIDS:PLUS policies and procedures.
Administrative Assistant and CNA
S&H Homecare
Charlotte, NC
02.2019 - 02.2023
Answered and directed phone calls in a professional manner while taking detailed messages when necessary
Arranged for replacements for CNAs when absent
Conducted monthly wellness checks with clients by phone
Created folder files with new information retrieved from computer data for supervisor's meetings with clients
Filed confidential patient and employee records
Reviewed employee time sheets to ensure accuracy
Scheduled maintenance for all office equipment
Scheduled TB tests for employees.
Assistant Manager
Sams Xpress Carwash
Huntersville, NC
06.2018 - 12.2018
Communicated both verbally and in writing with all levels of employees
Documented all complaints and forwarded them to manager
Ensured adherence and compliance with established policies
Maintained positive work environment with neat, clean and organized site appearance
Managed team through opening, closing and ongoing maintenance to include cash control procedures as part of point of sale
Motivated car wash team to achieve their best performance
Promoted sales, managed expenses and maintained accurate records and documentation
Provided positive resolutions to challenges and/or concerns from customers.
Parts Sales Manager
Autozone
Concord, NC
04.2016 - 06.2018
Assisted customers in finding parts/products using electronic or paper catalogs
Assisted store manager in supervision and scheduling of store personnel while providing feedback regarding employee performance
Led store operations in their absence
Assisted in management of commercial department and weekly/monthly profit and loss
Complied with established policies, procedures and legal requirements
Conducted and reviewed opening and closing procedures, reported discrepancies to store manager, district manager and loss prevention
Delegated and completed store merchandising tasks including stocking
Processed returns and managed inventory
Maintained sales productivity, store appearance and merchandising standards
Motivated staff to provide best customer service competition between stores
Operated cash registers and followed established cash handling duties; including deposits, petty cash, and lane accountability
Assisted with deliveries and sales calls
Provided manager with employee concerns immediately and confidentially.
Education
Associate's Degree - Arts
Central Piedmont Community College
Charlotte, NC
12.2023
High school diploma -
Central Cabarrus High School
Concord, NC
06.2010
Skills
Customer service
Training
Management
Administrative Assistant
Microsoft Office
Receptionist
Leadership
Office Management
Medical imaging
Infection Control Training
Communication skills
Phone etiquette
Windows
Microsoft
Early childhood education
Verbal and written communication
Health and safety procedures
Inventory Control
Good Communication
Strong Work Ethic
Teamwork and Coordination
Positive Attitude
Following Instructions
Punctual and Reliable
Punctual and Dependable
Computer Skills
Worksite safety
Safety Standards Compliance
Incident Reporting
Health and Safety Regulations
Certification
Driver's License
CPR
X-ray Certification
Certified Nursing Assistant (CNA)
DANB
RHS DANB Certification
ICE DANB Certification
AED Certification
State Tested Nursing Assistant
CPR Certification
First Aid Certification
Additional Information
Excellent coordination with staff members and supervisors.
Knowledge of proper cash handling procedures.
Multitasks with complete efficiency under pressure and in a fast-paced environment.
Possess efficient and fluent communication skills and abilities.
Fifteen years' experience in customer service.
Awards
State Wide Program for Infection & Epidemiology (SPICE)