Monik Grant
USA
Summary
Results-driven professional with extensive experience in retail, logistics, and customer service. Proven success in roles from associate to assistant manager, developing leadership, operational, and conflict resolution skills. Experienced in managing teams, improving staff performance through training, and efficiently handling logistics as a dispatcher and warehouse associate. Strong communicator dedicated to fostering positive customer relationships and achieving business goals. Seeking remote opportunities to leverage my skills and drive for success.
Motivational Volunteer experienced in driving community support with proactive approaches. Focused on helping to service delivery to handle growing demands. Reliable team player committed to quickly learning new concepts and skills.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Online Candle Business Volunteer
JAG CANDLES
Atlanta, USA
01.2022 - 01.2024
- Assisted in shipping orders, handling customer inquiries, and managing inventory
- Developed processes for order creation and complaint resolution, enhancing overall efficiency
Dispatcher/Forklift Operator
Publix Distribution
Dacula, USA
01.2021 - 01.2024
- Coordinated logistics for trucking operations, ensuring timely and efficient deliveries
- Communicated with drivers and clients to provide real-time updates and resolve issues
- Maintained accurate records of shipments and deliveries using [specific software/tools]
Assistant Manager
GPS Hospitality
Sandy Springs, USA
01.2016 - 01.2021
- Assisted in managing daily operations, leading a team of 24 employees to meet sales and customer service goals
- Developed and implemented training programs to enhance staff performance and customer engagement
- Resolved customer complaints effectively, maintaining a positive environment
Volunteer Caregiver
01.2016 - 01.2019
- Provided compassionate care for elderly individuals, including administering medication and offering emotional support
- Demonstrated strong interpersonal skills, effectively diffusing challenging situations
Education
Communication and Music
Penn Foster
01.2017
Skills
- Customer Service
- Conflict Resolution
- Retail Management
- Logistics Management
- Inventory Management
- Communication
- Typing
- Caregiving
- Adaptability
- Self-Motivation
- Time Management
- Google Work Space
- Microsoft Office
- Verbal Communication
- Written Communication
- Digital Literacy
- Administrative Support
- Professionalism
- Scheduling and calendar management
- Database entry
- Reliability
- Multitasking Abilities
- Critical Thinking
- Problem-solving abilities
- Team building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Candle Business Volunteer
JAG CANDLES
01.2022 - 01.2024
Dispatcher/Forklift Operator
Publix Distribution
01.2021 - 01.2024
Assistant Manager
GPS Hospitality
01.2016 - 01.2021
Volunteer Caregiver
01.2016 - 01.2019
Communication and Music
Penn Foster
Certification
- Google Work Space
- Microsoft Office Certified
- Typing Certification
Keyskills
- Adaptability
- Self-Motivation
- Time Management
- Google Workspace
- Microsoft Certified
- Verbal and Written Communication
References
Available upon request.
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