MONIK PETERSON
Department of Veterans Affairs – Waco Regional Office
Harker Heights,USA
1
Certification
11
years of professional experience
Dedicated federal employee and Master of Social Work professional with extensive experience in disability claims adjudication, case management, behavioral health, veterans' services, and fiduciary management. Experienced in applying federal laws, regulations, policies, and procedures while serving veterans, military personnel, families, seniors, and individuals with disabilities. Recognized for strong analytical, organizational, communication, and decision-making skills.
Work History
Rating Veterans Service Representative (RVSR), GS-12
2 Years 7 Months- Evaluate complex disability compensation claims and determine entitlement benefits. As dictated by the circumstances of the claims case, may directly communicate and interact with Veterans and their representatives/advocates.
- Review medical examinations, military service records, treatment records, and lay statements. Determine a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations.
- Apply federal laws, regulations, and policies governing veterans' benefits. Determine the permanent incapacity and/or the competency of Veterans and their dependents.
- Prepare legally sufficient rating decisions while maintaining quality and production standards.
- Analyze evidence to establish service connection and disability evaluations.
- Ensure compliance with all applicable Veterans Benefits Administration policies and procedures.
- Utilized Package Manager to compose correspondence letters to explain current status of applications and request additional documentation.
Veterans Service Representative (VSR), GS-9
9 Months- Reviewed veterans' claims and supporting documentation to determine eligibility for compensation and pension benefits.
- Gathered, analyzed, and evaluated medical and military records.
- Communicated with veterans, medical providers, and representatives regarding claims development.
- Prepared correspondence and documented all claim activity within VA systems. Ensured timely and accurate processing of claims.
- Applied federal regulations, laws, and policies throughout the claims process.
Financial and Housing Stability Case Manager
2 Years 5 Months- Managed Social Security benefits for seniors and adults with disabilities.
- Served as an organizational representative payee.
- Conducted assessments and developed individualized service plans.
- Provided case management services and mental health support.
- Coordinated care among community providers and support teams.
- Managed Department of Veterans Affairs fiduciary responsibilities.
Conservatorship Specialist I
1 Year 4 Months- Conducted assessments and home studies.
- Participated in court proceedings and prepared case reports.
- Coordinated permanent placements for children.
- Maintained relationships with law enforcement agencies, medical providers, and judicial personnel.
Master of Social Work Intern
11 Months- Provided individual and group counseling services to active-duty soldiers.
- Completed behavioral health assessments and treatment plans.
- Conducted crisis intervention services and patient triage.
- Utilized evidence-based treatment approaches.
Substitute Teacher
2 Years 9 Months- Implemented lesson plans and monitored student progress.
- Assisted students in achieving academic objectives. Maintained classroom management and safety standards.
Education
Master of Social Work
Bachelor of Science - Information Technology
Skills
VBMS/VBMS-R
CAPRI
Microsoft Office Suite
Case Management Systems
Electronic Medical Records
Federal Claims Processing/Documentation Review
Data Analysis
Certification
- Qualified Intellectual Disabilities Professional (QIDP)
- Behavioral Health Certification
- CPR Certification
Timeline
Rating Veterans Service Representative (RVSR), GS-12
Department of Veterans Affairs – Waco Regional Office
01.2024 - CurrentRead More
Veterans Service Representative (VSR), GS-9
Department of Veterans Affairs – Waco Regional Office
04.2023 - 01.2024Read More
Financial and Housing Stability Case Manager
Family Eldercare
11.2020 - 04.2023Read More
Conservatorship Specialist I
Department of Family and Protective Services – Texas
07.2019 - 11.2020Read More
Master of Social Work Intern
Kennedy Embedded Behavioral Health Team 5
01.2018 - 12.2018Read More
Substitute Teacher
Killeen Independent School District
08.2015 - 05.2018Read More
University of Phoenix
Bachelor of Science from Information Technology
Read More
University of Southern California
Master of Social Work
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