Clinton H Norton
Richmond
Summary
Dynamic professional with extensive experience at the Department of Veteran Affairs, skilled in applying VA laws for accurate benefit determinations. Proven track record in mentoring teams and leveraging advanced EHR systems. Strong analytical skills paired with effective communication ensure veterans receive necessary support.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Rating Veterans Service Representative (RVSR)
Department of Veteran Affairs
Houston
11.2024 - 07.2025
- Applied VA's schedule for rating disabilities to prepare comprehensive decisions supporting veterans' claims.
- Reviewed evidence to assess permanent incapacity and competency for accurate benefit determinations.
- Analyzed claims to establish connections between military service and diseases or injuries for compensation.
- Determined necessity for examinations or re-examinations, specifying types required.
- Communicated directly with veterans and representatives to clarify claim statuses and requirements.
- Explained decisions along with justifications to ensure transparency in the claims process.
- Established strong relationships with veterans, coworkers, and management to enhance communication.
- Facilitated support throughout the claims process by maintaining effective stakeholder engagement.
Veteran Service Representative (VSR)
Department of Veteran Affairs
Houston
01.2020 - 01.2025
- Reviewed claims cases to ensure comprehensive issue resolution, applying and interpreting VA laws and relevant statutes during the adjudication process.
- Determined eligibility for benefits by assessing military service, medical evidence, and income evaluations.
- Requested examinations and opinions to evaluate disabilities related to diseases or injuries, facilitating accurate benefit determinations.
- Occasionally conducted interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs.
- Utilized various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.
- Mentored new VSRs on veterans claims to enhance team competency and ensure adherence to work expectations.
- Prepared and released correspondence for use by other federal, state and local agencies.
Senior Medical NCO
United States Army
Fort Stewart
01.2000 - 01.2020
- Led and mentored a section consisting of 19 soldiers conducting training management operations, project development operations, and certification management.
- Established priorities of work, interpreted regulations and procedures, and managed well-being of 19 soldiers, ensuring compliance and operational readiness.
- Advised higher leadership on training maintenance, planning, support, and evaluation, enhancing overall training effectiveness.
- Facilitated an organizational-wide training event, focusing on the primary job skills; over 20 personnel attended, trained and certified on 12 different equipment.
- Compiled clear and precise reports with interpretations, analysis, and recommendations, aiding decision-making processes.
- Recommended changes to higher leadership based on gathered facts from regulations and equipment updates per Department of Defense and Department of the Army guidance.
- Restructured and collaborated on the production of Standard Operating Procedures manual, ensuring the standardization organizations.
- Implemented a thorough and keen observer control program in support of a separate organization in support of global operations.
- Overall supervisor for the transfer and receiving of over 15 million dollars’ worth of equipment.
Education
Bachelor’s degree - Health Sciences
Purdue Global University
550 Congressional Blvd., Suite 100 Carmel, IN 460312-2019
Associate degree - General Health Sciences
Kaplan University
6301 Kaplan University Avenue, Ft Lauderdale, FL 306-2014
Skills
- CHCS II
- EHR
- Claims Processing
- VBMS
- VBMS-R
- CAPRI
- VIS
- DPRIS
- PIES
- Microsoft Office
- Windows OS
- Microsoft Windows
Certification
- Dermatology Technician
- Casualty Assistant/Casualty Notification Officer Course
- Master Fitness Trainer Course, Vilseck, Germany
- Basic Health Care Administration Course
- AMEDD Senior Leaders Course Fort Sam Houston, Texas
- Basic Non-Commission Officer Course Fort Sam Houston, Texas
- Primary Leadership Development Course, Grafenwoehr, Germany
- Equal Opportunity Leaders Course, Vilseck, Germany
- Safety Management System Assessor’s Course, Fort Sam Houston, Texas
Notable Awards
- Meritorious Service Medal
- Army Commendation Medal (5)
- Army Achievement Medal (4)
- Army Superior Unit Award (2)
- Meritorious Unit Commendation
- Good Conduct Medal (6)
- Global War on Terrorism Expeditionary Medal
Timeline
Rating Veterans Service Representative (RVSR)
Department of Veteran Affairs
11.2024 - 07.2025
Veteran Service Representative (VSR)
Department of Veteran Affairs
01.2020 - 01.2025
Senior Medical NCO
United States Army
01.2000 - 01.2020
Bachelor’s degree - Health Sciences
Purdue Global University
Associate degree - General Health Sciences
Kaplan University