Cheryl Laxton
Salt Lake City
Summary
Dynamic professional with extensive experience at the Department of Veterans Affairs, excelling in research and evaluation of veterans' claims. Proven ability to maintain confidentiality while demonstrating strong attention to detail and excellent time management skills. Adept at listening, typing, mentoring and training, ensuring compliance with federal regulations and delivering impactful results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Rating Veterans Service Representative (RVSR)
Department of Veterans Affairs
Salt Lake City
09.2011 - Current
- Research and apply pertinent federal laws and regulations to evaluate veterans compensation claims.
- Produce legally based rating decisions which become matter of record.
- Complete projects and meet all deadlines in a timely manner from a remote working environment.
- Conduct pre-determination hearings with veterans and their beneficiaries in relation to supplemental claims and appeals.
- Develop and conduct remote training and mentoring of junior RVSRs.
- Demonstrate strong research skills in appeal case law.
- Demonstrate strong research skills in and knowledge of medical terminology.
- Works with veterans personally identifiable information (PII) and sensitive medical records. Maintains strictest confidentiality of veterans information.
Legal Administrative Specialist (LAS)
Department of Veterans Affairs
Salt Lake City
03.2010 - 09.2011
- Counseled veterans and their beneficiaries on veteran-based state and federal laws.
- Provided detailed claim status information to veterans and their beneficiaries.
- Listened to veterans issues and in fast-paced environment documented verbatim, as well as paraphrased, these issues in the veterans claim file.
Education
Bachelor of Arts - Anthropology
University of Utah
Salt Lake City, UT05-2005
Bachelor of Arts - History
University of Utah
Salt Lake City, UT05-2005
Skills
- Excellent listening and typing skills
- Native English speaker
- Proficient in using Express Scribe
- Ability to insert timecodes
- Strong attention to detail and proofreading abilities
- Ability to maintain confidentiality of information
- Excellent time management skills in remote work environment
- Strong research and fact checking skills
Certification
- Graduate of Daily Transcription Academy General Transcription 101
- Graduate of Daily Transcription Academy Using AI for Transcribers 125
References
References available upon request.
Timeline
Rating Veterans Service Representative (RVSR)
Department of Veterans Affairs
09.2011 - Current
Legal Administrative Specialist (LAS)
Department of Veterans Affairs
03.2010 - 09.2011
Bachelor of Arts - Anthropology
University of Utah
Bachelor of Arts - History
University of Utah
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