ILIANA NAIGULEVU
Federal,WA
Summary
Reliable Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering 5 years of hands-on experience rating compensation and pension claims for veterans and dependents on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills.
Overview
14
14
years of professional experience
Work History
Rating Veterans Service Representative (RVSR)
Department of Veterans Affairs
10.2018 - Current
- Analyzed claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, pension, hospital and out-patient treatment, prosthetic appliances, vocational training, and related employment and compensation benefits
- Determined a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations
- Determined the permanent incapacity and/or the competency of Veterans and their dependents
- Applied VA's Schedule for Rating Disabilities (Rating Schedule) and prepare rating decisions informing the Veterans Service Representative and/or claimant of the decision and reasons and basis for it
- Assigned as one of DROC Special Issue claim processor for Military Sexual Trauma, Pension Claim, Blue Water Navy and Traumatic Brain Injury since 2019
- Adjudicate claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.
Passport Specialist
Department of State
05.2017 - 10.2018
- Fully adjudicate all passport applications
- Approved applicants for passports by verifying citizenship & identification
- Clarified information given by applicants
- Corresponded with applicants when more information was needed, incorrect documents were submitted & when no citizenship evidence was submitted.
Logistics Specialist
United States Army
03.2010 - 10.2015
- Maintain databases of logistics information
- Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management, or transportation
- Provide ongoing analyses in areas such as transportation costs, parts procurement, back orders, or delivery processes
- Prepare reports on logistics performance measures
- Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost
- Track product flow from origin to final delivery
- Enter logistics-related data into databases
- Contact potential vendors to determine material availability.
Education
Master of Business Administration (M.B.A.) - Global Management
CITY UNIVERSITY OF SEATTLE
Seattle, WA12.2018
Skills
- Disability Evaluation
- Claims Processing
- Benefits Administration
- Staff education and training
- Documentation Management
- Documentation proficiency
- Active Listening
- Problem-solving abilities
- Customer Service
- Critical Thinking
Personal Information
Title: RATING VETERANS SERVICE REPRESENTATIVE (RVSR)
Awards
- Leading the Pac' Award
- I CARE: Certificate of Advocacy
- I CARE: Certificate of Commitment
References
- Jefferson Figuerres, Coach, Rating Team 1, DROC, Department Of Veterans Affairs, (206) 965-3631, jefferson.figuerres@va.gov
- Kathleen Cabusao, Assistant DROC Manager (ADROCM), Department Of Veterans Affairs, (206) 965-3480, kathleen.cabusao@va.gov
- Jason Runckel, Chief Warrant Officer V, United States Army, (808) 754-3352, jason.j.runckel.mil@mail.mil
Affiliations
- ICare Certificate Awards
Timeline
Rating Veterans Service Representative (RVSR)
Department of Veterans Affairs
10.2018 - Current
Passport Specialist
Department of State
05.2017 - 10.2018
Logistics Specialist
United States Army
03.2010 - 10.2015
Master of Business Administration (M.B.A.) - Global Management
CITY UNIVERSITY OF SEATTLE
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