Monika Avila
Nashville,TN
Summary
Retail operations manager with 10+ years leading teams and delivering consistent performance. Implemented procedures to improve efficiency, productivity, and task completion. Trained employees in customer service etiquette and sales techniques while maintaining operational standards. Most of my passion is in visual merchandising and customer service experience.
Overview
4
4
years of professional experience
Work History
Sales Coordinator/Sales Events Coordinator
Krewe
Nashville, Tennessee
09.2026 - Current
- Coordinated event logistics for planning, setup, and breakdown, contributing to successful events.
- Assisted with setup and breakdown of party activities, ensuring seamless execution.
- Communicated event details with clients, staff, and vendors.
- Supported customer satisfaction by resolving issues with friendly, knowledgeable service.
- Recognized customer needs quickly and provided prompt assistance.
- Completed daily duties with precision to maintain operational efficiency.
Floor Manager
Jo Malone London
Nashville, TN
01.2026 - 10.2026
- Managed luxury fragrance floor operations for Jo Malone London boutiques.
- Coordinated opening and closing routines to enhance boutique readiness and maintain operational efficiency.
- Streamlined stock replenishment and organized back-of-house operations to ensure optimal inventory management.
- Addressed client inquiries with attentive service. with polished, attentive service.
- Assisted with visual merchandising and seasonal display standards.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
Visual Merchandiser Manager
Reformation
Nashville, Tennessee
06.2025 - 10.2025
- Supported store manager by overseeing visual merchandising strategies and operations.
- Applying my background in team building and store development within luxury boutiques and small teams.
- Tracked sales goals daily, weekly, and monthly to drive progress toward million-dollar sales target for N.S.O.
- Built client relationships and promoted brand through targeted outreach.
- Trained retail teams on display execution, styling, and visual presentation standards.
- Arranged mannequins to showcase seasonal trends and enhance visual appeal, window displays, and product stories to reflect Reformation brand direction.
Assistant Floor Leader
Everlane
Seattle, Washington
11.2022 - 12.2024
- Supported Everlane sales floor operations and team needs.
- Coached associates on customer service, product details, and styling guidance.
- Managed daily opening and closing tasks to ensure smooth store operations.
- Helped customers with purchases, returns, and checkout through POS systems.
- Arranged merchandise displays on sales floor to enhance visual appeal. across sales floor and window displays.
- Completed inventory counts, supply ordering, and stock rotation.
- Worked with diverse coworkers to meet goals and resolve product and service issues.
- Provided friendly support that increased customer satisfaction and effectively resolved concerns.
Education
Associate of Arts - Project Management
Edmonds Community College
Lynnwood, WA09-2020
High School Diploma -
Bothell High School
Bothell, WA06-2009
Skills
- Client coordination
- Sales reporting
- Inventory tracking
- Retail operations
- Visual merchandising
- Customer service
- Communication skills
- Problem solving
- Attention to detail
- Event planning
- Customer communication
- Customer engagement and support
Accomplishments
- Glowing customer reviews
- Leader awards
- Performance awards
- Visual and Styling awards
Timeline
Sales Coordinator/Sales Events Coordinator
Krewe
09.2026 - Current
Floor Manager
Jo Malone London
01.2026 - 10.2026
Visual Merchandiser Manager
Reformation
06.2025 - 10.2025
Assistant Floor Leader
Everlane
11.2022 - 12.2024
Associate of Arts - Project Management
Edmonds Community College
High School Diploma -
Bothell High School