Monika Jones
San Francisco,CA
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
PBS
02.2016 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Desk Clerk
THC
06.2013 - 12.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Enforced building rules with staff, guests and outside professionals.
- Supported staff with clerical assistance for diverse daily routines and special actions.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Promptly received and forwarded over 50 calls per day. Directed incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Associate of Arts -
San Jose City College
San Jose, CA06.2020
Skills
- Property Tours
- Daily Property Operations
- Staff Management
- Leasing and Sales
- Rent Collection
- Vacant Unit Monitoring
- Business Development
- Policy Enforcement
- Property Management
- Housing Regulations
- Telephone Etiquette
- Tenant Relations
Timeline
Assistant Property Manager
PBS
02.2016 - Current
Desk Clerk
THC
06.2013 - 12.2015
Associate of Arts -
San Jose City College
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