Monika Martin
Dayton
Summary
Dynamic operations leader with a proven track record at Cantina Hospitality, excelling in team development and performance improvement. Skilled in operations management and employee relations, I successfully implemented cost-saving measures and enhanced customer experiences, driving significant growth and fostering a culture of collaboration and excellence.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
29
29
years of professional experience
Work History
Director of Operations
Cantina Hospitality
05.2024 - Current
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Area Coach
Cantina Hospitality
04.2019 - 05.2024
- Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
- Collaborated with fellow Area Coaches sharing best practices which contributed to the overall success of the organization.
- Fostered a positive work environment by promoting open communication and team collaboration.
- Provided exceptional leadership during times of change, successfully guiding teams through transitions and restructuring efforts.
- Increased employee retention by developing career advancement opportunities and offering ongoing professional development resources.
- Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
- Managed budgets effectively, ensuring adequate allocation of resources while maintaining financial targets.
- Optimized inventory management procedures to minimize stock discrepancies while maximizing product availability for customers.
- Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
- Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
- Achieved consistent sales growth by setting clear expectations and providing support to store managers.
Area Coach
Fiesta Holdings
03.2017 - 04.2019
- Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
- Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
- Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Area Supervisor
Arby's
07.2010 - 03.2017
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
Restaurant Manager
Taco Bell
10.2004 - 06.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Area Coach
Taco Bell
07.2001 - 10.2004
- Championed company culture initiatives, fostering an inclusive atmosphere where diverse perspectives were valued and encouraged.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
Restaurant Manager
Taco Bell
03.1996 - 06.2001
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Skills
- Leadership training
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Employee development
- Operations management
- Decision-making
- Employee relations
- Business leadership
- Effective leader
- Hiring and onboarding
- Performance improvements
Timeline
Director of Operations
Cantina Hospitality
05.2024 - Current
Area Coach
Cantina Hospitality
04.2019 - 05.2024
Area Coach
Fiesta Holdings
03.2017 - 04.2019
Area Supervisor
Arby's
07.2010 - 03.2017
Restaurant Manager
Taco Bell
10.2004 - 06.2010
Area Coach
Taco Bell
07.2001 - 10.2004
Restaurant Manager
Taco Bell
03.1996 - 06.2001
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