Monika Nolan
Alexandria,VA
Summary
Dedicated professional with extensive experience in customer service, real estate, and team management. Proven ability to enhance operational efficiency, drive client satisfaction, and foster a positive work environment. Fluent in multiple languages and adept at navigating multicultural settings. Seeking to leverage strong interpersonal and project management skills in a dynamic organization.
Overview
6
6
years of professional experience
Work History
Agent Services Coordinator/ Agent Coach
Keller Williams United
2022.12 - Current
- Facilitated onboarding for new agents - approximately 10 per month, ensuring smooth integration
- Conducted training sessions weekly, coaching and enhancing agent skills and customer satisfaction, making 10 care calls to agents per day
- Managed agent inquiries (5-10 per day) providing timely assistance and resolving issues
- Collaborated to optimize operational efficiency and deliver exceptional client service.
Real Estate Agent
Keller Williams United
2022.12 - Current
- Consulted with clients, conducted property searches, and performed market analysis
- Coordinated transactions, ensuring compliance with legal requirements
- Evaluated properties and developed marketing strategies
- Maintained client communication on fostering strong relationships (40 incoming calls, 40 text messages and 20 emails on average)
Client Service Manager
Tourneau-Bucheer LLC
2018.05 - 2021.12
- Led teams to exceed performance targets, driving revenue and client retention
- Cultivated client relationships through proactive communication and personalized service by sending 10 personalized notes per day and proactively calling an average of 10 clients daily to ensure satisfaction with their experience.
- Analyzed feedback and market trends to improve processes and services
- Coordinated cross-functional initiatives to streamline operations
- Utilized CRM software to monitor service delivery metrics.
Education
Master of Applied Linguistics -
Tischner European University
Krakow, Poland11.2013
Exchange Student -
Phillips University
Marburg, Germany06.2012
Bachelor in English Philology -
Jagiellonian University
Krakow, Poland06.2011
Skills
- Native Polish Speaker
- Fluent in English
- German Intermediate Level
- Spanish - Basics
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
- Strong interpersonal and communication skills
- Ability to create positive and inclusive work environment
- Proficiency in customer relations and service
- Analytical thinking and problem-solving abilities
- Project management skills
- Data analysis and interpretation
- Multicultural competence
- Adaptability and quick learning
Projects
Project No Agent Left Behind - Team Leader, 10/2023 - 03/2024
Led a team of 30 agents for six months, encouraging weekly activity completion., Conducted regular check-ins to ensure understanding of assignments., Followed up on incomplete submissions to maintain engagement., Achieved the highest engagement and recorded activities among six teams.
Timeline
Agent Services Coordinator/ Agent Coach
Keller Williams United
2022.12 - Current
Real Estate Agent
Keller Williams United
2022.12 - Current
Client Service Manager
Tourneau-Bucheer LLC
2018.05 - 2021.12
Master of Applied Linguistics -
Tischner European University
Exchange Student -
Phillips University
Bachelor in English Philology -
Jagiellonian University
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