JISHEL MONES FAJARDO
ALEXANDRIA,VA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient Customer Service Management delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Customer Service and Administrative Background skills and knowledge. Goal-oriented Customer Service Manager with 18 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Innovative and goal-oriented Management professional committed to Administrative and Customer Relations. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Administrative, Sales in Customer Service Relations. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bring18-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft word excel and Mac Book apple software.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Real Estate Agent
KELLER WILLIAMS UNITED KINGSTOWNE ALEXANDRIA VA
2021.01 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Appraised residential properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Coordinated appointments to show tenants and buyers prospective homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Prepared and presented contracts and other legal documents to clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Presented purchase offers to sellers for consideration.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Collaborated with stakeholders to complete property sales and purchases.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Negotiated, facilitated, and managed real estate transactions.
- Reviewed market research data and changed sales plans accordingly.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Communicated with clients to understand property needs and preferences.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Developed new business and managed new and existing clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Secretary
AAA TREE SERVICE LLC
2020.03 - 2022.12
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained electronic filing systems and categorized documents.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained daily report documents, memos and invoices.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Performed research to collect and record industry data.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Bar Manager
ROSEWOOD HOTEL AND RESORT DC LLC
2017.01 - 2020.12
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Coordinated with catering staff to deliver food services for special events and functions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food and drinks met standards for quality and quantity before serving to customers.
- Trained staff on proper mixing procedures as well as safety regulations and productivity strategies.
- Consulted with managers to organize special events and promotions.
- Motivated staff to perform at peak efficiency and quality.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 80% improvement over prior onboarding process.
- Improved customer service rankings by resolving issues quickly and accurately.
- Oversaw food and drink preparation, and monitored safety protocols.
- Maintained bar cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Developed unique events and special promotions to drive sales.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Purchased food and cultivated strong vendor relationships.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Sales Associate Manager
COMFORT ONE LUXURY SHOE STORES
2014.01 - 2016.12
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Created and implemented sales performance reporting tactics using Salesforce and Tableau.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Receptionist Coordinator Manager
W SALON
2012.01 - 2013.12
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved marketing to attract new customers and promote business.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional, organized, and safe environment for employees and patrons.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Telemarketing Sales Representative Manager
IMA
2010.01 - 2011.12
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Drove sales by developing multi-million dollar contract sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Organized promotional events and interacted with community to increase sales volume.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Logistic Supply Specialist
US NAVY, USS IWO JIMA LHD 7
2005.01 - 2009.12
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Built long-term relationships due to prompt and courteous service.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Tracked orders and notified customers of status or potential delays.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Generated monthly performance reports to track and analyze shipping trends.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Education
Associate of Applied Science - Business Administration
Northern Virginia Community College
Annandale, VAAssociate of Applied Science - Information Technology
Tidewater Community College
Norfolk, VA06.2011
US NAVAL TRAINING SCHOOL - SUPPLY AND ADMIN
SUPPLY LOGISTIC ADMINISTRATION TECHNICAL SCHOOL
Meridian, MS12.2004
High School Diploma -
CENTRAL UNION HIGH SCHOOL
EL CENTRO CALIFORNIA 04.2004
Skills
- Tracking Systems
- Brand Loyalty
- Determining Metrics
- Transportation Logistics
- Market Research
- Risk Mitigation
- Customer Preferences
- Sales Expertise
- Microsoft Office
- Inventory Oversight
- Production Improvement
- Document Retrieval
- Windows Vista
- Workflow Processes
- Office Supplies and Inventory
- Appointment Setting
- Mail Routing
- Supply Oversight
- Document Scanning and Digitization
- Office Meetings
- Multi-Line Phone Operation
- Meeting Support
- Document Verification
- Software Automation
- Business Correspondence
- Clerical Support
- Customer Inquiries
- Report Writing
- Filing Experience
- Accounts Payable and Accounts Receivable
- Interoffice Communications
- Data Verification
- Verbal and Written Communication
- Administering Payroll
- Schedule Management
- Strategic Oversight
- Cocktail Knowledge
- Safe Work Practices
- Staff Training
Accomplishments
- MEMBER OF NORTHERN VIRGINIA ASSOCIATION OF REALTOR
- VIRGINIA LICENSED REAL ESTATE AGENT
- US NAVY VETERAN FOR 6 YEARS
- COLLOR GUARD MEMBER FOR 2 YEARS IN THE MILITARY YEAR OF 2006-2008
- MEMBER OF MILITARY VETERAN ASSOCIATION SINCE 2010
- WENT TO TWO VIRGINIA COMMUNITY COLLEGE
- GRADUATED IN TWO YEAR PROGRAM COMMUNITY COLLEGE WITH ASSOCIATES DEGREE IN APPLIED SCIENCE YEAR 2011
- DID MILITARY OVERSEAS RESEARCH TO MIDDLE EAST AND EASTERN EUROPE FOR 3 YEARS OF MY MILITARY CAREER
- TRAVELED THE WORLD FOR ROUGHLY 5 YEARS STRAIGHT.
Affiliations
- US MILITARY VETERAN- US NAVY
- NORTHERN VIRGINIA ASSOCIATION OF REALTOR
- BRIGHT MLS CREDENTIALS
- REALTOR LICENSED VIRGINIA
- TIDEWATER COMMUNITY COLLEGE GRADUATE
Certification
- HONORABLE CONDUCT US NAVY MILITARY
- VIRGINIA LICENSED REAL ESTATE AGENT
- ASSOCIATE OF APPLIED SCIENCE INFORMATION TECHNOLOGY
Additional Information
BILINGUAL IN ENGLISH AND TAGALOG, SERVING 18 YEARS OF EXPERIENCE IN CUSTOMER SERVICE RELATIONS. AND I AM ASSOCIATED WITH VIRGINIA REALTOR CREDENTIALS AND BRIGHT MLS, SERVING CLIENTELLE IN BUYING, SELLING AND RENTING HALF A MILLION TO A MILLION DOLLAR HOMES. ORIGINALLY AND NATIVE FROM THE PHILIPPINES. I HAVE A MILITARY BACKGROUND IN THE US NAVY AND PROUD US MILITARY VETERAN.
Languages
FILIPINO TAGALOG
Native or Bilingual
English
Full Professional
Timeline
Real Estate Agent
KELLER WILLIAMS UNITED KINGSTOWNE ALEXANDRIA VA
2021.01 - Current
Secretary
AAA TREE SERVICE LLC
2020.03 - 2022.12
Bar Manager
ROSEWOOD HOTEL AND RESORT DC LLC
2017.01 - 2020.12
Sales Associate Manager
COMFORT ONE LUXURY SHOE STORES
2014.01 - 2016.12
Receptionist Coordinator Manager
W SALON
2012.01 - 2013.12
Telemarketing Sales Representative Manager
IMA
2010.01 - 2011.12
Logistic Supply Specialist
US NAVY, USS IWO JIMA LHD 7
2005.01 - 2009.12
Associate of Applied Science - Business Administration
Northern Virginia Community College
Associate of Applied Science - Information Technology
Tidewater Community College
US NAVAL TRAINING SCHOOL - SUPPLY AND ADMIN
SUPPLY LOGISTIC ADMINISTRATION TECHNICAL SCHOOL
High School Diploma -
CENTRAL UNION HIGH SCHOOL
- HONORABLE CONDUCT US NAVY MILITARY
- VIRGINIA LICENSED REAL ESTATE AGENT
- ASSOCIATE OF APPLIED SCIENCE INFORMATION TECHNOLOGY
COOKING, TRAVELING AND CAT LOVER
I HAVE A CAT, HE'S 7 YEARS OLD NAMED TOM, AND HE IS SUCH A CUTIE. I LOVE HIM DEARLY. I ENJOY COOKING ETHNIC FOOD AND FUSION STYLE TO MY FRIENDS AND FAMILY. I LOVE HOSTING POTLUCKS, AND GATHERINGS IN GENERAL. I TRAVEL THE WORLD AND I CONSIDER MYSELF A SOLO TRAVELER AND AN EXPERT TRAVELER. MY MAIN PLACES THAT I HAVE EXPLORED IS ALL OVER EUROPE. I HAD A CHANCE TO TRAVEL THE WORLD FOR FREE WHEN I SERVED IN THE US NAVY FOR 6 YEARS, WE TRAVELED ALL THE WAY TO THE MIDDLE EAST PART OF THE WORLD AND ALL OVER EUROPE, AND I DID AN EXTREME SOLO TRAVELS ON MY OWN WHEN I TURNED 30, AND FORWARD EACH YEAR. I CELEBRATED BIRTHDAYS EACH YEAR IN MY 30'S ON EACH DIFFERENT COOL UNIQUE COUNTRIES ALL OVER THE WORLD.
I HAVE THE CUTEST SON, HE'S 14 YEARS OLD, AND HE'S MY EVERYTHING. MY LITTLE COCONUT!
COOKING, TRAVELING AND CAT LOVER
I HAVE A CAT, HE'S 7 YEARS OLD NAMED TOM, AND HE IS SUCH A CUTIE. I LOVE HIM DEARLY. I ENJOY COOKING ETHNIC FOOD AND FUSION STYLE TO MY FRIENDS AND FAMILY. I LOVE HOSTING POTLUCKS, AND GATHERINGS IN GENERAL. I TRAVEL THE WORLD AND I CONSIDER MYSELF A SOLO TRAVELER AND AN EXPERT TRAVELER. MY MAIN PLACES THAT I HAVE EXPLORED IS ALL OVER EUROPE. I HAD A CHANCE TO TRAVEL THE WORLD FOR FREE WHEN I SERVED IN THE US NAVY FOR 6 YEARS, WE TRAVELED ALL THE WAY TO THE MIDDLE EAST PART OF THE WORLD AND ALL OVER EUROPE, AND I DID AN EXTREME SOLO TRAVELS ON MY OWN WHEN I TURNED 30, AND FORWARD EACH YEAR. I CELEBRATED BIRTHDAYS EACH YEAR IN MY 30'S ON EACH DIFFERENT COOL UNIQUE COUNTRIES ALL OVER THE WORLD.
I HAVE THE CUTEST SON, HE'S 14 YEARS OLD, AND HE'S MY EVERYTHING. MY LITTLE COCONUT!
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