Monika Ransom
Summary
A dedicated and enthusiastic job seeker with a proven track record of strong organizational skills. Committed to securing a position within a company that values teamwork and strives to achieve corporate goals. Passionate about contributing to the success of the team and utilizing my hardworking nature to make a positive impact. Eager to bring expertise and drive to a dynamic work environment where I can thrive and contribute to the overall growth and success of the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator/Administrative Assistant
Global Security Management Agency
01.2022 - Current
- Creating and maintaining a monthly work schedule for 50 + employees covering 3 shifts for 24 hours daily coverage
- Maintaining company staff schedules for shifts while minimizing overtime costs
- Coordinating daily operational functions for security team(s) and each department
- Required to provide sharp customer service skills and professional phone etiquette
- Developed and implemented scheduling policies
- Communicated corporate objectives through regular correspondence and scheduled status updates
- Analyzed team and individual metrics on a daily/weekly/monthly basis to determine gaps and develop plans to fill gaps
- Provided direct leadership, management, and coaching for administration staff and security officers
- Trained new hires across departments
- Planned and prepared workflow schedules, delegating tasks for a twelve-member team
- Coached and mentored employees by delivering training, guidance, and performance monitoring
- Daily data entry for all employee's labor hours
- Timesheet adjustments for errors, missed or forgotten timesheet punches
- Reviewing the schedule for the week.
Dispatcher
Global Security Management Agency
12.2020 - 01.2022
- Recording and maintaining daily field reports, monitoring staff and fleet location, handling communications with various security officers stationed in multiple areas, informing personnel about traffic issues, receiving calls for service, customer requests and or complaints other dispatch information
- Overseeing all communications during an assigned shift with specified areas, preparing daily work and run schedules, monitoring personnel or equipment locations, advising about traffic problems like accidents, weather conditions, construction areas, and other types of hazards
- Receive and answer emergency and non-emergency calls
- Record all the calls
- Proactively address problems and suggest solutions
- Receive and dispatch CFS (calls for service)
- Assess the situation and prioritize calls
- Oversee the route of field Officers and track the status of Officer reports
- Coordinate the schedule most effectively, Ensuring ALL Officers scheduled for patrol have arrived or clocked in for their shift
- Inform field Officers about calls, properties, tenants
- Track and update call logs and data in software programs
- Provide reports to upper management.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
Driver/Sales
Mary and Joe Delivery
01.2020 - 08.2020
- Loading, Transporting, delivering items to clients in a safe, timely manner, inventory audits, customer service, paying attention to details, reviewing orders before and after delivery to ensure that orders are complete, the charges were correct, and the customer is satisfied.
- Drove 100 miles round trip per day
- Picked up and delivered medicinal cannabis food and recreational goods
- Inventory Audit
- Completed DVIR reports daily.
- Increased sales by effectively building rapport and establishing strong relationships with customers.
- Improved customer satisfaction by providing timely product deliveries and addressing concerns promptly.
- Enhanced territory revenue by consistently meeting and exceeding sales targets.
- Collaborated with marketing team to develop promotional materials for new product launches.
- Served as a knowledgeable resource for clients on product features, pricing, and availability.
- Implemented effective time management techniques to optimize daily route planning and maximize productivity.
- Maintained positive relationships with customers using good communication and follow-through abilities.
Customer Service Representative
FedEx Office
10.2019 - 01.2020
- Ensure quality customer service, center cleanliness (inside and outside), and that machines are running properly
- In-center cleanliness may also include janitorial responsibilities, such as cleaning restrooms, vacuuming, etc.
- Greets over 100+ customers, accepts parcels, scanning, faxing, photo copying, multi phone lines, cash handling, customer relations, production work, PC usage, multi-monitor, memo taking, multitasking, time management, professionalism, shipping, and packing/packaging
- Provided assistance to clients
- Answered phone and assisted clients and customers with changes
- Assisted customers in person
- Created customer appointments
- Explained products and benefits
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided excellent technical support.
Customer Service Manager (CSM)
Fry's Electronics
06.2017 - 06.2019
- Manage all of the cash register functions and checkout clerks in store's front end
- Observation of 20+ employees to make sure they're friendly with customers and monitor cash register totals to assess if anyone is having trouble making correct change
- Managing customer flow through the front end of the store
- Gauge how many clerks are needed at one time and make sure cashiers fulfill other duties during slower periods
- Using good organizational and decision making skills to make fast decisions and prevent slowdowns
- 15-25 Cash registers must be reconciled at least at the end of every workday, if not several times during a given shift
- Detail-oriented
- Supplies need to be maintained at the cash registers stations., including register tape and shopping bags
- Also making sure these supplies are replenished and available for customers DAILY
- Cash handling
- Cash balancing
- Greeting over 200+ customers in a day
- Answering phones
- Looking up in-store pick up items
- Accepting check, debit, credit payments via cash register/ POS debit/ credit systems
- Safety Control, floor sweeps
- Data entry
- Scheduling
- Verification of receipts, checks, Id's etc...
Toll Collector
Caltrans District 4
11.2016 - 09.2017
- Collect the State required toll payment from over 5000 customers using the roadway
- Verify the amount the customer owes, Informing customers of the toll fee and collecting the cash fee providing change if necessary
- Provide over 1000+ drivers with basic directions, maintain cash records, and report drivers who do not pay their tolls
- Works quickly and efficiently while maintaining a pleasant demeanor
- Opening the toll booth and setting up the cash register
- Collecting toll fees from customers and providing change
- Providing directions and road information to road users
- Informing motorists of accidents on the road ahead
- Reporting dangerous and illegal road users
- Reporting customers who fail to pay their toll fee
- Cashing up the register at the end of the shift
- Locking up the toll booth.
Tax Receptionist
Tony's Family Tax Services
01.2010 - 04.2015
- Answering Phones, Data Entry, Filing, Work Related Errands, Email Correspondences, Scheduling, Error Check, Customer Service
- Greeted customers and guests upon entering
- Made calls to over 50+ clients, customers and companies
- Scheduling for over 50+ clients
- Verified receipts, W2s and documents
- Tracked mail
- Collected and processed cash, debit card, checks and payments
- Faxed, copied, and scanned documents
- Reduced audit risks by maintaining thorough documentation and ensuring compliance with IRS regulations.
- Leveraged advanced software tools to maximize efficiency in preparing, reviewing, and submitting client documents accurately.
- Established strong professional reputation through exceptional customer service and commitment to excellence in all aspects of work performance.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Facilitated communication between clients and tax authorities.
Certified Nursing Assistant (CNA)
Care Indeed
06.2013 - 12.2014
- Hoyer lifting
- Worked in a nursing home, nursing facility and home environment
- Assisted 1-8 elderly, disabled and mentally disabled patients daily
- Provided individualized and friendly care for patients and residents
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Assistant Restaurant Manager
Hilltop Restaurant & Catering
09.2010 - 06.2012
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards.
- Developed and implemented strategies to improve revenue and profitability.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Established rapport with guests through personalized interactions that led to repeat business.
- Participated in local community events representing the restaurant brand positively leading to increased visibility within the area.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Designed and implemented strategies to reduce costs and waste.
Education
No Degree - Security And Protective Services
Global Security Management Agency
Antioch, CA05.2024
No Degree - Security And Protective Services
The Loss Prevention Group
Oakland, CA04.2015
No Degree - Nursing Assistance
Nightingale Health Professionals
Oakland, CA04.2013
No Degree - Medical Assisting
Western Career College-Antioch
Antioch, CA06.2012
High School Diploma -
Edward Shands Adult School
Oakland, CA06.2007
Skills
- Scheduling
- Nursing/Medical Assisting
- Customer Relations/Support
- Microsoft Word, PowerPoint, Excel, Skype, Outlook, OneNote and Publisher
- Management
- Dispatching
- Security Administration
- Interpersonal Relationships
- Confidentiality Requirements
- Project Management/Staff Management
- Verbal and Written Communication
- Recruiting, Training and Development
- Project Coordination
- Vendor Management/Relations
Certification
- Certified Bureau of Investigations Security Training, Guard Card, The Loss Prevention Group Inc, 04/26/13- 04/30/15
- Certified Bureau of Investigations Security Training, Guard Card, The Loss Prevention Group Inc, 05/25/22- 05/31/24 (Active)
Additional Information
SKILLS & ABILITIES:
- Data Entry, Typing 40 wpm
- Scheduling
- Windows/ Microsoft Office/Outlook/Word/PowerPoint
- Google Sheets/Meets
- Filing (Alphabetical, Numerical)
- Multi-Phone Lines
- Photo Copying, Scanning, Faxing
- 10+ years of Customer Service
- Conflict Management and Resolution
- Team Player Abilities
- Audit/Inventory Management
- Recruiting/Hiring/Onboarding
- Communicating and Delegating work procedures and company policies
- Cash Handling, Drawer Balancing
- Proof Reading, Deadlines
- Organized/Coordinator
- Record Keeping
Assessments
- Customer Service, Proficient, October 2020, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, December 2021, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, December 2021, Tendency to be reliable, dependable, and act with integrity at work
- Retail customer service, Proficient, December 2021, Responding to customer situations in a retail setting
- Management & leadership skills: Impact & influence, Proficient, November 2021, Choosing the most effective strategy to inspire and influence others to meet business objectives
Timeline
Scheduling Coordinator/Administrative Assistant
Global Security Management Agency
01.2022 - Current
Dispatcher
Global Security Management Agency
12.2020 - 01.2022
Driver/Sales
Mary and Joe Delivery
01.2020 - 08.2020
Customer Service Representative
FedEx Office
10.2019 - 01.2020
Customer Service Manager (CSM)
Fry's Electronics
06.2017 - 06.2019
Toll Collector
Caltrans District 4
11.2016 - 09.2017
Certified Nursing Assistant (CNA)
Care Indeed
06.2013 - 12.2014
Assistant Restaurant Manager
Hilltop Restaurant & Catering
09.2010 - 06.2012
Tax Receptionist
Tony's Family Tax Services
01.2010 - 04.2015
- Certified Bureau of Investigations Security Training, Guard Card, The Loss Prevention Group Inc, 04/26/13- 04/30/15
- Certified Bureau of Investigations Security Training, Guard Card, The Loss Prevention Group Inc, 05/25/22- 05/31/24 (Active)
No Degree - Security And Protective Services
Global Security Management Agency
No Degree - Security And Protective Services
The Loss Prevention Group
No Degree - Nursing Assistance
Nightingale Health Professionals
No Degree - Medical Assisting
Western Career College-Antioch
High School Diploma -
Edward Shands Adult School
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