Monika Rog
Belvidere,IL
Summary
Enthusiastic , willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Results-oriented professional with a diverse background in management and customer service. Additional experience in customer service, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
19
19
years of professional experience
Work History
Assosiate Quality Account Manager
PCI Pharma Service
12.2024 - Current
- Coached staff to improve skills essential for maintaining compliance with Quality Standards.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Supported Production and Quality teams in addressing quality events
- Attend conference calls and customers meetings, provide compliant and quality related .
- Collaborated in development and revision of BR documents.
- Monitor operations to ensure efficiency and compliance with corporate policies
- Enhanced quality control processes by validating adherence to PCI guidelines
- Attend conference calls and customers meetings, provide compliant and quality related
Lead, Operations Team
Pci Pharma Service
02.2024 - Current
- Created a positive work environment by fostering open communication channels, addressing employee concerns promptly, and acknowledging outstanding individual contributions regularly.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
- Oversaw inventory management systems that minimized shortages while maintaining optimal stock levels at all times.
- Demonstrated strong leadership abilities in high-pressure situations by maintaining a calm demeanor and making informed decisions quickly to keep projects on track.
Production Line Leader 1
Pci Pharma Service
02.2023 - Current
- Followed good manufacturing processes (GMPs).
- Prioritized employee safety to reduce incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Worked on complex problems requiring independent action and high degree of initiative to resolve issues.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Operated light-duty bench and floor-type machine tools and automation equipment.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
FC Associate I
Amazon
01.2022 - 10.2022
- Read and analyzed work orders to verify consistency with merchandise information.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Selected packing materials based on size, quantity and fragility of package contents.
- Drove customer satisfaction by successfully completing all returns quickly.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety.
- Picked and packed order items.
Menager
Bielinek
04.2006 - 09.2012
- Boosted sales and customer loyalty through incentive programs.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services.
Education
Bechelor - Medical Cosmetology
Andrzej Frycz Modrzejewski Krakow University
Krakow, Poland11.2013
Skills
- Proficiency in Technology
- Warehouse safety
- Customer relationships
- Customer Response
- Cleaning procedures
- Warehousing functions
- Competitive analysis
- Trend Analysis
- Workforce Planning
- Documentation
- Performance monitoring
- Team Training
- Quality Assurance
Timeline
Assosiate Quality Account Manager
PCI Pharma Service
12.2024 - Current
Lead, Operations Team
Pci Pharma Service
02.2024 - Current
Production Line Leader 1
Pci Pharma Service
02.2023 - Current
FC Associate I
Amazon
01.2022 - 10.2022
Menager
Bielinek
04.2006 - 09.2012
Bechelor - Medical Cosmetology
Andrzej Frycz Modrzejewski Krakow University