Monika Saini
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Page
Queens Public Library
10.2023 - Current
- Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
- Assisted librarians with collection maintenance, ensuring easy access to relevant resources for patrons.
- Supported library events and programs, contributing to increased community engagement and participation.
- Aided in circulation tasks such as checking-in, checking-out, and renewing materials, ensuring efficient service for all patrons.
Customer Service Representative
Private Company
04.2017 - 03.2019
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Science - Botany
University of Rajasthan
India07.2011
Skills
- Meeting scheduling
- Problem-solving abilities
- Exceptional organization
- Inventory management
- Team collaboration
- Microsoft Office expertise
- Project coordination
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Page
Queens Public Library
10.2023 - Current
Customer Service Representative
Private Company
04.2017 - 03.2019
Master of Science - Botany
University of Rajasthan
Similar Profiles
Stevette MarrastStevette Marrast
Library Page at Queens Public LibraryLibrary Page at Queens Public Library
Laura MaldonadoLaura Maldonado
Childcare Volunteer at Queens Public LibraryChildcare Volunteer at Queens Public Library
Ayanna WillockAyanna Willock
Front Desk Clerk at Queens Public LibraryFront Desk Clerk at Queens Public Library