Monika Sanchez
Burien,WA
Summary
Proven to excel in customer engagement and cash handling accuracy, I leveraged my skills at multiple stores to enhance customer satisfaction and streamline operations. My reliability and proactive approach to store maintenance and cleanliness significantly contributed to a positive shopping environment, demonstrating my ability to meet and exceed employer expectations with a keen attention to detail and a friendly demeanor.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Crew Member
Tropical Smoothie Cafe
Corpus Christi, TX
12.2024 - 03.2025
- Maintained cleanliness of work areas, following health regulations and company protocols diligently.
- Assisted team members during peak hours, fostering collaboration and efficient workflow management.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Store Team Member
DOLLAR TREE
Corpus Christi, TX, USA
01.2022 - 10.2022
- Developed strong customer service skills by consistently providing friendly and helpful assistance to customers.
- Performed opening and closing duties including cash handling, restocking shelves, and cleaning the store.
- Cleaned shelves, counters, and tables.
- Greeted customers and ascertained what each customer wanted and needed.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Arranged and display merchandise to promote sales.
Crew Member
MCDONALDS
Corpus Christi, TX, USA
08.2021 - 12.2021
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cross-trained in multiple positions within the store as needed.
- Followed health department regulations for handling food products properly.
- Operated kitchen equipment safely according to standard operating procedures.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Communicated with customers regarding orders, comments, and complaints.
Crew Member
WHATABURGER
Corpus Christi, TX, USA
01.2019 - 05.2019
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Placed orders into POS systems and handled cash and credit transactions.
- Followed all safety and security procedures to reduce risks.
- Adhered to company policies and procedures while completing daily tasks.
- Operated kitchen equipment safely according to standard operating procedures.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Communicated with customers regarding orders, comments, and complaints.
Education
High School Diploma -
W.B. Ray High School
Corpus Christi06.2019
Skills
- Cash Handling Accuracy
- Friendly and Helpful
- Positive Customer Engagement
- Flexible Hours
- Safety and Cleanliness Standards
- Store maintenance
- Quick Learner
- Workplace Safety
- Merchandise Display
- Cash Register Operation
Languages
English
Native or Bilingual
Timeline
Crew Member
Tropical Smoothie Cafe
12.2024 - 03.2025
Store Team Member
DOLLAR TREE
01.2022 - 10.2022
Crew Member
MCDONALDS
08.2021 - 12.2021
Crew Member
WHATABURGER
01.2019 - 05.2019
High School Diploma -
W.B. Ray High School