MONIKA ZUZANSKA
Cypress,CA
Work Preference
Summary
To advance into a management role within the hospitality industry, applying my operational expertise, leadership skills, and dedication to service excellence to enhance guest satisfaction and team performance. Currently pursuing a Master's in Hospitality Management at Cal Poly Pomona to deepen my knowledge and expand my career in hospitality leadership.
Bilingual hospitality professional and founder with over 20 years of experience managing a successful residential and vacation rental cleaning business in California. Known for high standards, operational efficiency, and client satisfaction above 95%. Proven leadership in growing revenue from $30K to $700K through process improvement, people management, and strategic decision-making. Completed Goldman Sachs 10K Small Businesses program and currently pursuing a Master's in Hospitality Management at California State Polytechnic University, Pomona to transition into a hotel-based leadership role. Passionate about guest experience, service quality, and team development.
Overview
24
24
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
FOUNDER & CEO
ECO CLEANING SOLUTIONS, INC.
California
01.2002 - Current
- Provided services to private homeowners and property management companies including Vacasa and Avantstay.
- Ensured high standards of cleanliness and property readiness for short-term rentals along the California coast.
- Managed scheduling, employee training, payroll, and compliance with labor, insurance, and tax regulations.
- Maintained client satisfaction above 95%, thanks to attention to detail, reliability, and responsive communication.
- Created cleaning workflows and staff schedules using The Customer Factor software to improve productivity.
- Controlled overhead costs and optimized pricing strategies to remain competitive in a high-cost market.
- Led a team of 5-15 employees, fostering a culture of accountability and service excellence.
- Founded and operated a thriving residential and vacation rental cleaning business for over 20 years.
Education
Master's - Hospitality Management
California State Polytechnic University
Pomona, CA 08.2025 - Current
Goldman Sachs 10K Small Businesses - Cohort 9
Long Beach City College
Certificate - Green and Sustainable Building
California State University
Master of Biomedical Engineering -
Wrocław University of Science And Technology
10.1995 - 07.2000
Skills
- Hotel housekeeping & quality standards
- Team leadership & staff training
- Scheduling & workload optimization
- Inventory & supply management
- Vacation rental operations (Airbnb, Vacasa, Avantstay)
- Budgeting & cost control
- Client & guest relations
- Regulatory & insurance compliance
- Analytical thinking & multitasking
- The Customer Factor (Scheduling Software)
- Microsoft Office (Excel, Word, Outlook)
- QuickBooks (basic knowledge)
- Google Workspace
Certification
- ServSafe Allergens Certificate, National Restaurant Association
- ServSafe Alcohol, California Responsible Beverage Service Training
Languages
Polish
English
Character Strengths
ISFJ (Defender), Kindness - Driven to help others and provide comfort through service., Organizer & Humanitarian - Structured, dependable, values helping others and creating order.
Personal Information
Title: Founder & CEO
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou
Timeline
Master's - Hospitality Management
California State Polytechnic University
08.2025 - Current
FOUNDER & CEO
ECO CLEANING SOLUTIONS, INC.
01.2002 - Current
Master of Biomedical Engineering -
Wrocław University of Science And Technology
10.1995 - 07.2000
Certificate - Green and Sustainable Building
California State University
Goldman Sachs 10K Small Businesses - Cohort 9
Long Beach City College