SHYANNE GRASS-POLIN
Sacramento,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
POLL CLERK/2026 GENERAL ELECTION
COUNTY OF SACRAMENTO
10.2026 - Current
- Facilitated Sacramento County voter registration, check-in, and ballot instructions to ensure smooth election day operations.
- Set up polling stations according to Sacramento County election procedures and accessibility standards.
- Distributed ballots, voting supplies, and election-day materials at vote centers.
- Explained voting rules, deadlines, and ballot-handling steps to voters.
- Verified voter eligibility using county election systems and official precinct records.
- Maintained accurate logs for issued and spoiled ballots and incident reports to ensure compliance and accountability.
- Addressed and resolved voter concerns in adherence to county election law and polling-place guidelines to enhance voter experience.
Care Taker
Volunteers of America- Senior Safe House
Sacramento, California
01.2026 - 08.2026
- Provided assistance to disabled persons in accordance with their individual needs.
- Assisted residents with daily routines and respectful personal care support.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Prepared simple meals and served food following house guidelines.
- Developed strong working relationships with tenants through courteous customer service practices.
- Provided courteous and prompt service to address tenant or guest concerns and requests.
- Greeted visitors upon arrival and directed them to their destination within the facility.
- Communicated effectively with co-workers regarding job assignments and progress updates throughout shifts.
- Organized linens, supplies, and housekeeping materials for daily operations.
Animal Shelter Volunteer
BRADSHAW ANIMAL SHELTER S.T.A.M.P. Teen PROGRAM
Sacramento, California
01.2022 - 07.2024
- Socialized animals to reduce stress during shelter stays.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
- Monitored animal behavior and reported concerns to staff.
- Fed dogs and cats following shelter care schedules.
- Cleaned kennels and sanitized shelter areas for animal health.
- Prepared bedding, toys, and supplies for daily shelter use.
- Assisted with various tasks for BRADSHAW ANIMAL SHELTER S.T.A.M.P. Teen Program volunteers.
Retail Sales Associate
Rainbow Shops
Sacramento, California
01.2023 - 06.2023
- Guided customers in apparel selections and fitting room requests to enhance shopping experience at Rainbow Shops.
- Operated register and processed sales transactions through point-of-sale system.
- Restocked merchandise and kept racks, shelves, and displays organized.
- Recovered sales floor by folding clothing and returning items to fixtures.
- Recommended outfits and accessories tailored to customer style preferences, increasing customer engagement.
- Oversaw sales floor for safety and organization for safety, theft prevention, and store appearance.
- Welcomed customers and helped locate requested items, contributing to customer satisfaction and loyalty.
- Responded to customer inquiries about products and located merchandise.
- Guided customers in product selection in finding products that matched needs.
Technical Assistant
ASES AFTER SCHOOL PROGRAM
Sacramento, California
01.2023 - 06.2023
- Resolved printer, network, and device access issues for teachers, enhancing classroom functionality.
- Created digital learning materials for homework support and enrichment sessions.
- Facilitated group activities for student engagement and tutored homework assignments.
- Supervised K-6 students, facilitating conflict resolution to promote a positive learning environment.
- Coordinated project tasks to ensure timely completion and maintain project momentum.
Education
High School Diploma -
ARTHUR A. BENJAMIN HEALTH PROFESSIONS HIGH SCHOOL
Sacramento, CA06-2024
Transferred To ARTHUR A. BENJAMIN HEALTH PROFESSIO
ROSEMONT HIGH SCHOOL
Sacramento, CASkills
- Voter support
- Customer service and support
- Responsiveness
- Dependability
- Public service
- Microsoft Office suite
- Research and organization
- Report preparation
- Confidentiality
- Basic math skills
- Quick learning
- Cross-cultural sensitivity
- Professional ethics
- Respectfulness
EXPERIENCE
- VOLUNTEERS OF AMERICA (VOA), SENIOR SAFE HOUSE, Volunteer Work. Provided specialized mental health care for older, traumatized adults living in a senior safe house location.
- BRADSHAW ANIMAL SHELTER S.T.A.M.P . PROGRAM, Volunteer work. Provided care to shelter animals. Cleaned dishes and took care of laundry. Maintained linens, blankets, towels. Organized treats, bowls, and toys for the animals.
- ASES AFTER SCHOOL PROGRAM, TECHNICAL ASSISTANT, Work Experience. Supervised students K-6. Assisted with conflict resolution. Provided activities and tutored homework.
- RAINBOW SHOP, RETAIL EXPERIENCE, Work Experience. Assisted customers with purchases. Restocked clothing and store products.
Certification
- MEDI-CAL PEER SUPPORT SPECIALIST; MPSS-JTEQSC; State Issued through 9/30/2028
- CPR, First Aid, Narcan valid through 9/11/2028
Timeline
POLL CLERK/2026 GENERAL ELECTION
COUNTY OF SACRAMENTO
10.2026 - Current
Care Taker
Volunteers of America- Senior Safe House
01.2026 - 08.2026
Retail Sales Associate
Rainbow Shops
01.2023 - 06.2023
Technical Assistant
ASES AFTER SCHOOL PROGRAM
01.2023 - 06.2023
Animal Shelter Volunteer
BRADSHAW ANIMAL SHELTER S.T.A.M.P. Teen PROGRAM
01.2022 - 07.2024
High School Diploma -
ARTHUR A. BENJAMIN HEALTH PROFESSIONS HIGH SCHOOL
Transferred To ARTHUR A. BENJAMIN HEALTH PROFESSIO
ROSEMONT HIGH SCHOOL