Monike Armstrong
South St Paul,MN
Summary
Dynamic Store Manager with CVS Pharmacy, recognized for enhancing customer service and driving sales through effective team leadership and strategic inventory management. Proven ability to mentor staff, optimize operations, and maintain compliance, resulting in improved employee morale and reduced turnover. Skilled in problem-solving and fostering a positive work environment.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Store Manager
CVS Pharmacy
Robbinsdale, MN
09.2011 - 08.2025
- Assisted in daily store operations and maintained optimal inventory levels.
- Learned to handle customer inquiries and resolve issues effectively.
- Supported team in implementing visual merchandising standards to enhance product displays.
- Gained experience using point-of-sale systems for processing transactions accurately.
- Collaborated with staff to ensure compliance with safety protocols and cleanliness standards.
- Engaged in training sessions to develop knowledge of product features and benefits.
- Adapted quickly to changing priorities, maintaining focus on customer service excellence.
- Contributed ideas for improving store layout based on customer feedback and observations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma - General Studies
John Marshall High School
Chicago, IL06-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Policies and procedures
- Supply ordering
- Strategic thinker
- Payroll management
- Bank deposit procedures
- Performance reviews
- Team building
Timeline
Store Manager
CVS Pharmacy
09.2011 - 08.2025
High School Diploma - General Studies
John Marshall High School