Monike Siguenza

Alexandria,VA

Summary

Retail professional prepared for this role with proven track record in managing store operations and customer service. Known for reliability and adaptability in dynamic environments. Focused on team collaboration and achieving high standards, excelling in cash handling and inventory management.

Overview

years of professional experience

Work History

Backroom Coordinator /Key Carrier

TJX Companies

Alexandria Va

11.2024 - Current

Coordinated backroom operations to ensure efficient inventory management and product organization.
Implemented best practices for stock replenishment, enhancing workflow and reducing delays.
Trained new team members on backroom processes and safety protocols, fostering a collaborative environment.
Collaborated with sales floor teams to optimize product placement strategies based on inventory levels.
Led initiatives to maintain cleanliness and safety standards within the backroom area, ensuring compliance with regulations.
Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.

Closing Manager

Petsmart

Alexandria , VA

05.2022 - 09.2024

Supervised closing operations to ensure timely and accurate transactions.
Trained and mentored team members on effective closing procedures.
Resolved customer issues effectively, enhancing overall client satisfaction during closures.
Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
Trained new staff and volunteers on animal care protocols, elevating overall team competency.
Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
Implemented process improvements to enhance operational efficiency and reduce errors.

Sales Associate / Department Lead

Petco

Alexandria, VA

10.2020 - 05.2022

Assisted customers in selecting appropriate pet products and services
Maintained inventory accuracy through regular stock checks and organization
Trained new sales associates on product knowledge and customer service standards
Implemented promotional displays to enhance product visibility and drive sales
Conducted product demonstrations to educate customers about pet care solutions
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Francis L. Cardozo Education Campus

Washington Dc

Skills

Team leadership
Staff training and development
Pallet jack operation
Sales floor support
Warehouse operations
Loading and unloading
Heavy lifting
Product merchandising

Teamwork and collaboration
Attention to detail
Reliability
Multitasking Abilities
Bilingual in spanish and english
Customer service and assistance
Problem-solving

Languages

Spanish

Native or Bilingual

English