Lilly Ann Pacholczak
Blasdell,NY
Summary
Accomplished Key Carrier/Backroom Coordinator at TJ Maxx, adept in loss prevention strategies and team building, significantly increased customer satisfaction. Skilled in cash handling and training, optimized backroom efficiency, and supported sales floor replenishment, demonstrating exceptional delegation abilities and customer service.
Overview
6
6
years of professional experience
Work History
Key Carrier/Backroom Coordinator
TJ Maxx
08.2020 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.
- Optimized space utilization within the backroom for increased efficiency and ease of access to products.
- Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.
Restaurant Hostess
The Ridge
06.2023 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Floor Associate
JCPenney
09.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Science - Crime Scene Investigation
Hilbert College
Hamburg, NY05.2024
GED -
Frontier Senior High School
Hamburg, NY06.2020
Skills
- Delegation Abilities
- Store maintenance
- Loss prevention strategies
- Customer Service
- Cash Handling
- Training and mentoring
- Task Delegation
- Team Building and Motivation
- Goal Setting and Achievement
- Sales floor support
Timeline
Restaurant Hostess
The Ridge
06.2023 - 08.2023
Key Carrier/Backroom Coordinator
TJ Maxx
08.2020 - Current
Sales Floor Associate
JCPenney
09.2018 - 08.2020
Bachelor of Science - Crime Scene Investigation
Hilbert College
GED -
Frontier Senior High School
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