Monimar Acosta
Honolulu,HI
Summary
I am a highly motivated individual who enjoys assisting others and using my abilities to make a difference. I take pride in being a hard worker who always puts out my best effort in any task that is assigned to me.
Overview
9
9
years of professional experience
Work History
Fulfillment Team Member
Target
12.2019 - Current
- Packed online orders efficiently and accurately to ensure timely delivery to customers while carefully inspecting items for quality, accuracy, and any damages or defects before shipment.
- Selecting items, organizing, and preparing them for order pick up & drive-up orders.
- Support guest services for back-up when busy as well as drive up.
Customer Service Representative
Addeco Staffing
10.2016 - 09.2017
- Provided exceptional customer service by addressing customer inquiries, concerns and complaints on multiple inbound calls per day.
- Reviewed customer account information to solve concerns and respond effectively.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cruise Pier Agent
Port Of Miami
01.2016 - 08.2016
- Check-in cruise passengers using various computer systems and direct cruise passengers through the cruise terminal.
- Assist cruise passengers with completing their documentation and paperwork before entering the cruise.
- Ensure that each guest's vacation starts off smoothly.
Host
Happy Buffet
03.2014 - 08.2016
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered pick-up and curbside orders to guests.
Education
Associate of Arts - Business Administration
Southern New Hampshire University
Manchester, NH06.2025
Skills
- Problem-solving skills
- Customer service skills
- Communication skills
- Active listening skills
- Time management skills
Timeline
Fulfillment Team Member
Target
12.2019 - Current
Customer Service Representative
Addeco Staffing
10.2016 - 09.2017
Cruise Pier Agent
Port Of Miami
01.2016 - 08.2016
Host
Happy Buffet
03.2014 - 08.2016
Associate of Arts - Business Administration
Southern New Hampshire University
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