MONINA WOODRUFF
Arlington,TX
Summary
In search of responsible position in a customer service oriented environment where extensive experience and skills will have valuable application in development of restaurant management and customer service. Creative yet practical problem-solver, adept at increasing bottom line by reducing operating expenses with a top-line “can do’ attitude. Strong communicator, educator and motivator, effective liaison with vendors, management and employees. Effectual leader and team builder, instill sense of ownership with staff.
Overview
33
33
years of professional experience
Work History
Cafe Associate
Sam's Club
08.2021 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
Supervisor
HMS Host International
01.2016 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised and coordinated activities of food preparation, kitchen, pantry, and storeroom personnel and purchases or requisitions foodstuffs and kitchen supplies.
- Supervised personnel, such as bartenders and cashiers, to ensure cleanliness of store and equipment.
- Supervised cooks and tasted, smelled, and observed food to ensure conformance with recipes and appearance standards.
- Supervised workers engaged in inventory, storage, and distribution of foodstuffs and supplies.
Game Day Manager
Legends Hospitality
06.2011 - 12.2019
- Awarded Silver Star for Exemplary Guest Service.
- Handled high priority clients while managing day-to-day activities of club and employees to maximize profits.
- Skilled at working independently and collaboratively in a team environment.
- Ensured proper stocking of any and all products to be sold at different locations.
- Recorded and delivered correct amounts of inventory for proper dispersal.
- Ensured to have ordered correct amounts of supplies to maintain proper par levels for each location assigned.
- Assisted in training and reinforcement all policies set forth by Dallas Cowboys, Legends Hospitality and T.A.B.C.
Supervisor
Sodexo
11.2014 - 12.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Determined duties to be performed and selected best-qualified candidates.
- Provided appropriate orientation for employees.
- Assigned certain duties to employees, explaining how those duties were to be done and communicated how successful performance of those duties would be measured.
- Helped employees address and resolve wide variety of concerns and complaints.
- Addressed performance problems through corrective action and dismissal.
Shift Supervisor
TGI Fridays
09.1990 - 06.2014
- Two Time Presidential Award Winner for Outstanding Guest Focus.
- Awarded Multiple Times as “Top Ten” server based on sales and service.
- Authored TGI Friday DFW Airport Beverage Training Manual that is currently used for entry level bartender and server training.
- Proficient in other areas of FOH and BOH operations including In Store Trainer, Shift Lead, Bartender, Server, Hostess, Expo.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Assisted store manager in executing store operations during scheduled shifts.
Education
Diploma - ANGELES CITY
HOLY ANGEL UNIVERSITY, PHILIPPINES
Skills
- Training and Motivation
- POS Terminal Operation
- Menu Design
- Proper Storage Procedures
- Customer Service Best Practices
Timeline
Cafe Associate
Sam's Club
08.2021 - Current
Supervisor
HMS Host International
01.2016 - 03.2020
Supervisor
Sodexo
11.2014 - 12.2015
Game Day Manager
Legends Hospitality
06.2011 - 12.2019
Shift Supervisor
TGI Fridays
09.1990 - 06.2014
Diploma - ANGELES CITY
HOLY ANGEL UNIVERSITY, PHILIPPINES