Monique Allen
Philadelphia,PA
Summary
Dynamic leader with a proven track record at excelling in strategic planning and staff development. Leveraged business administration and exceptional communication skills to surpass goals and enhance team performance. Cultivated a culture of continuous improvement, achieving significant advancements in operational efficiency and employee engagement.
Overview
8
8
years of professional experience
Work History
Client Services Manager
Jefferson Health At Home By Bayada
Horsham, PA
01.2025 - Current
- Oversaw operational workflows to optimize efficiency in service delivery across various departments.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Consistently met or exceeded sales targets by proactively identifying opportunities for business development within assigned territories.
Referral Manager/Care Coordinator
Dedicated Senior Medical Center
Philadelphia, PA
01.2023 - 01.2025
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Benefits Coordinator
Social Security Administration
Philadelphia, PA
09.2020 - 01.2023
- Provided primary customer support to internal and external customers in fast-paced environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Entered customer interaction details in Federal Database to track requests, document problems and record solutions offered.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Administrative Manager / Call Center Specialist
Ophthalmic Partners Of Pennsylvania
Philadelphia, PA
04.2019 - 10.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information..
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
Administrative Supervisor
SES Inc.
Philadelphia, PA
12.2018 - 04.2019
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared detailed documents and reports in adherence administrative processes.
Medical Assistant Supervisor
Pennsylvania Orthopedic Associates
Huntingdon Valley, PA
08.2018 - 12.2018
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
Administrative Manager
Credence Home Care Agency
Philadelphia, PA
12.2017 - 08.2018
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Directed training and retraining of employees to boost performance and enhance business results.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Education
Bachelors Degree In Healthcare Administration - Health Management And Clinical Assistance
University of Phoenix
Tempe, AZ04-2022
High School Diploma - undefined
John W Hallahan Catholic Girls HS
Philadelphia, Pa2017
Skills
- Business Administration
- Performance Management
- Policy Implementation
- Strategic Planning
- Staff Training and Development
- Verbal and written communication
- Organizational Skills
- Technical Proficiency
- Adaptability and Flexibility
- Staff training
- Recruiting and hiring
references
Name: Stacey Pickney
Job title: Office Manager
Ophthalmic Partners
Telephone: (215) 250-0199
Name: Tyesha Gibson
Job title: Lead Supervisor
Credence Home Care Agency
Telephone: (267)-595-0503
Name: Lillian Baxter
Job title: Supervisor
Job Title: Social Security Administration
Telephone: (267)-670-0269
Timeline
Client Services Manager
Jefferson Health At Home By Bayada
01.2025 - Current
Referral Manager/Care Coordinator
Dedicated Senior Medical Center
01.2023 - 01.2025
Benefits Coordinator
Social Security Administration
09.2020 - 01.2023
Administrative Manager / Call Center Specialist
Ophthalmic Partners Of Pennsylvania
04.2019 - 10.2019
Administrative Supervisor
SES Inc.
12.2018 - 04.2019
Medical Assistant Supervisor
Pennsylvania Orthopedic Associates
08.2018 - 12.2018
Administrative Manager
Credence Home Care Agency
12.2017 - 08.2018
High School Diploma - undefined
John W Hallahan Catholic Girls HS
Bachelors Degree In Healthcare Administration - Health Management And Clinical Assistance
University of Phoenix