Summary
Overview
Work History
Education
Skills
Timeline
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Debra Wood

Lancaster,PA

Summary

Detail-oriented team player with strong organizational skills. Handle multiple projects with a high degree of accuracy.

Overview

41
41
years of professional experience

Work History

Client Services Manager

Doodad Printing LLC
04.2004 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Developed new employees and on-going performance assessment of current employees.
  • Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Established performance and service goals and held associates accountable for individual performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Director of Service

Cadmus Communications
06.1999 - 11.2003
  • Conducted thorough assessments of service processes to identify areas for improvement and implement necessary changes.
  • Implemented cost-saving measures to balance department budget while maintaining service quality.
  • Successfully resolved complex customer issues, ensuring client satisfaction and maintaining company reputation.
  • Hired, trained and supervised team of service staff members to meet business goals.

Planning & Account Specialist

National Computer Systems, NCS
06.1983 - 07.1999
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Analyzed financial data and generated accurate, insightful reports for management.

Education

No Degree - Logistics

HACC
Harrisburg, PA

Skills

  • Computer Skills - Word, Excel, Power Point
  • Business Administration
  • Budget planning
  • Customer Service
  • Problem Resolution
  • Professional and Courteous
  • Customer Relationship Management
  • Documentation And Reporting

Timeline

Client Services Manager

Doodad Printing LLC
04.2004 - Current

Director of Service

Cadmus Communications
06.1999 - 11.2003

Planning & Account Specialist

National Computer Systems, NCS
06.1983 - 07.1999

No Degree - Logistics

HACC

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Debra Wood