Kristen Trinidad
Wantage ,NJ
Summary
Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relationship building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. I'm dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced in navigating emergent and/or critical situations.
Overview
15
15
years of professional experience
Work History
Client Services Manager
Newton Veterinary Hospital
01.2020 - Current
- 24/7 employee support for emergency hospital
- Created and maintained employee schedule
- Interviewed and hired employees
- Responsible for approving/monitoring employee request such as sick/vacation time
- Monitored and approved employee time sheets on payroll software
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Mentored departmental team, boosting efficiency, success and morale among employees.
Cosmetologist
Pro Cutters
11.2017 - 02.2020
- Managed and maintained 150+ returning clients
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Increased revenue through effective customer service and inventory management.
- Trained new cosmetologists on makeup and skincare products and techniques.
Licensed Cosmetologist
Headz Up Salon
02.2012 - 11.2017
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed and maintained 150+ returning clients
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Recorded notes for future reference about customer preferences and services delivered.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Pharmacy Technician
Rite Aid Pharmacy
01.2009 - 10.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated verification and filling of more than 350 daily prescriptions in high-volume pharmacy
Licensed Cosmetologist
Secrets Hair Salon
06.2008 - 12.2009
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Recorded notes for future reference about customer preferences and services delivered.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Monitored current trends to understand fashions and better serve customer needs.
- Answered phone calls and emails to schedule client appointments.
- Developed new techniques to improve appearance of customer and provide different looks.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
Education
High Point High School
Wantage, NJLicensed Cosmetologist
Capri Institute of Hair Design-Succasunna
Succasunna, NJ10.2008
Skills
- Client Rapport
- Idea Development and Brainstorming
- Documentation and Reporting
- Knowledgeable in Excel, Teams and Power point
- Team Development
- Staff Management
- Employee Development
- Employee Shift Scheduling
- Decision-Making
- Managing Operations and Efficiency
- Performance Evaluations
- Problem Resolution
- Payroll
- Employee- Immediate problem resolution and support
- Hiring and Training
Timeline
Client Services Manager
Newton Veterinary Hospital
01.2020 - Current
Cosmetologist
Pro Cutters
11.2017 - 02.2020
Licensed Cosmetologist
Headz Up Salon
02.2012 - 11.2017
Pharmacy Technician
Rite Aid Pharmacy
01.2009 - 10.2012
Licensed Cosmetologist
Secrets Hair Salon
06.2008 - 12.2009
High Point High School
Licensed Cosmetologist
Capri Institute of Hair Design-Succasunna
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