Monique Alves Da Silva
Las Vegas,NV
Summary
Reliable , upbeat, and successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs.
Passionate Trainer with extensive knowledge of customer service training and proven success working with many clients. Devoted to long-lasting and comprehensive results for every client. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
Work History
Office Manager
Sunny Landscaping & Pavers Design LLC
Las Vegas, NV
05.2018 - 08.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Ordered material from manufactures and scheduled project dates.
- Assisted owner with needed paperwork relating to clients and employees.
- Maintained computer and physical filing systems.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Conducted weekly staff meetings to encourage employees and keep track of progress.
- Assisted in answering customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments.
Baker/Seller/Store Manager
RubySnap Cookies
Las Vegas, NV
07.2018 - 12.2019
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Baked,frosted, and sold cookies.
- Recruited, hired and trained staff of efficient, hardworking
associates. - Cleaned and maintained kitchen equipment and oven.
- Established and maintained positive vendor relationships.
- Managed inventory.
- Resolved customer concerns with positive approach and
constructive strategies. - Filled out inventory and production sheets and informed corporate of stock levels.
- Complied with all health and safety codes.
Education
Bachelor of Arts - Elementary Education
University of Nevada - Las Vegas
Las Vegas, NV01.2024
Associate of Arts - Elementary Education
College of Southern Nevada
Las Vegas08.2022
High School Diploma -
Centennial High School
Las Vegas05.2020
Skills
- Documentation and control
- Policy and Procedure Modification
- Team Leadership
- Sales expertise
- Payment processing
- Excellent written and oral communication
- Quick and efficient learner
- Staff Management
- Relationship building
- Friendly nature
- Excellent multi-tasking ability
- Conversant in Portuguese as well as English
Availability
Currently studying at UNLV expecting to receive a Bachelors degree in Elementary Education. Looking for job that keeps my school schedule in consideration as the schedule will change each semester.
Timeline
Baker/Seller/Store Manager
RubySnap Cookies
07.2018 - 12.2019
Office Manager
Sunny Landscaping & Pavers Design LLC
05.2018 - 08.2022
Bachelor of Arts - Elementary Education
University of Nevada - Las Vegas
Associate of Arts - Elementary Education
College of Southern Nevada
High School Diploma -
Centennial High School
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