MONIQUE-ASHLEY PAYNE
East Orange
Summary
Compassionate professional with experience in counseling settings, recognized for staying organized and following through on responsibilities. Skilled in active listening, crisis intervention, and behavioral observation, with a strong ability to connect with individuals during difficult moments. Known for using empathy, clear communication, and practical problem-solving to support positive outcomes and build trust.
Overview
9
9
years of professional experience
Work History
SORTATION CENTER WAREHOUSE ASSOCIATE
Amazon
Carteret
06.2020 - Current
- Optimized sorting workflows to elevate package processing speed, leading to faster delivery timelines.
- Streamlined sorting processes to enhance package throughput, resulting in improved operational efficiency.
- Managed package processing at 1000p/h, achieving timely deliveries.
VOLUNTEER COUNSELOR/INTERN
Crisis Text Line
06.2025 - 04.2026
- Responded to crisis texts with timely interventions, resulting in improved user well-being and emotional stability.
- Provided empathetic support to individuals in crisis, facilitating open dialogue and emotional healing.
- Implemented structured response protocols to enhance response times and improve user satisfaction scores.
INTERN
Big Brothers Big Sisters of America
Morristown
05.2024 - 04.2025
- Managed logistics for outreach initiatives, enhancing volunteer participation and strengthening community support.
- Supported the development of mentorship programs, fostering strong relationships between volunteers and youth for enhanced community impact.
- Coordinated community outreach events, boosting volunteer engagement and raising awareness for youth mentorship.
SALES ASSOCIATE
Tommy Hilfiger
Elizabeth
03.2017 - 02.2019
- Achieved sales targets by actively engaging customers and showcasing product benefits, contributing to noticeable gains in store revenue.
- Delivered exceptional customer service, creating a welcoming atmosphere and enhancing customer loyalty through personalized interactions.
- Cultivated a positive shopping atmosphere, connecting with customers to build lasting relationships and strengthen loyalty.
Education
MASTER OF BUSINESS ADMINISTRATION -
William Paterson University of New Jersey
Wayne, NJ12-2026
MASTER OF SOCIAL WORK -
Rutgers University-New Brunswick
New Brunswick, NJ08-2026
BACHELOR OF ARTS -
Rutgers, The State University of New Jersey
Newark, NJ01-2023
Skills
- Crisis management
- Community outreach
- Data analysis
- Excel
- Microsoft Word
- PowerPoint
- Interpersonal Communication
- Case management
Timeline
VOLUNTEER COUNSELOR/INTERN
Crisis Text Line
06.2025 - 04.2026
INTERN
Big Brothers Big Sisters of America
05.2024 - 04.2025
SORTATION CENTER WAREHOUSE ASSOCIATE
Amazon
06.2020 - Current
SALES ASSOCIATE
Tommy Hilfiger
03.2017 - 02.2019
MASTER OF BUSINESS ADMINISTRATION -
William Paterson University of New Jersey
MASTER OF SOCIAL WORK -
Rutgers University-New Brunswick
BACHELOR OF ARTS -
Rutgers, The State University of New Jersey