Monique Austin
Thonotosassa,FL
Summary
Certified Medical Assistant with extensive experience in high-pressure clinical settings, demonstrating a strong focus on quality and patient safety. Proven ability to foster effective interdisciplinary collaboration to meet patient needs and improve care outcomes. Recognized for exceptional interpersonal skills that enhance patient relationships and support team dynamics. Committed to continuous professional growth within the healthcare field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Adjunct Instructor
NUC University – Florida Technical College
Tampa, FL
03.2024 - Current
- Teach, direct and coordinate academic activities and academic related activity
- Provide students with the knowledge and skills necessary to gain employment in their chosen field of study by utilizing teaching skills, experience, and abilities to create a positive, nurturing and effective classroom environment in an effort to actively retain and successfully graduate students from their program of study
Medical Assisting Program Director
Southern Technical College
Tampa, FL
09.2023 - 05.2024
- Act as the primary liaison between faculty, students, and medical facilities by providing exceptional service and support throughout the medical program
- Prepared, implemented, and delivered effective presentations providing clinical and administrative training curriculum, and program objectives
- Utilized a variety of learning interventions in response to individual learning styles
- Provide individualized support and mentorship to students, offering career guidance, addressing their queries, and fostering a positive and inclusive learning environment
- Plan instruction to achieve specific objectives based on needs and established curriculum
- Collaborated with other trainers, subject matter experts, and instructional designers to ensure a cohesive and effective learning experience
- Contributed to the improvement of training processes, methodologies, and overall students’ growth
Training and Development Specialist
BayCare Medical Group
Tampa, FL
03.2023 - 09.2023
- Develop skills and obtain a comprehensive understanding of BayCare Medical Group systems to provide and establish training programs, materials, curriculum, and protocols.
- Led dynamic classroom sessions, workshops, and training activities to promote skill development.
- Provided comprehensive instruction to providers, medical office representatives, and medical assistants in clinical settings.
- Coached and mentored new hires on the job skills needed to succeed in their positions.
- Supported onboarding of new employees by hosting orientation sessions.
Lead Care Promoter
ChenMed/Dedicated Senior Centers
Temple Terrace, FL
09.2022 - 08.2023
- Demonstrated expertise in clinical operations processes, techniques, and procedures.
- Possessed in-depth knowledge of healthcare products alongside proficiency with related policies and procedures.
- Excellent knowledge and understanding of clinical care principles, techniques, functions, practices, and procedures.
- Exhibited strong interpersonal skills.
- Demonstrated success in consistently achieving and surpassing company SSP targets.
- Collaborated with diverse team members, including medical and administrative staff, to achieve better outcomes.
Medical Assistant Instructor
Florida Career College
Tampa, FL
01.2017 - 09.2022
- Assist in instructing a variety of subjects such as Phlebotomy, specimen collection, BackOffice Clinical Procedures, and all Front-Office Medical Administrative duties
- Evaluate student performance through various methods, such as assignments, exams, and practical assessments, providing constructive feedback and guidance for improvement and maximizing retention
- Remain current with vocational education and allied health through professional development and Continuing Education
Lead Medical Assistant Float
FLORIDA ORTHOPEDIC INSTITUTE
Tampa, FL
01.2020 - 12.2021
- Delivered exceptional patient care during the entire visit process.
- Collaborated with Specialty Surgeons to ensure proper care during patient visits through skilled interventions.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Set up, cleaned, and stocked examination rooms with medical supplies.
Education
Certified Medical Assistant and Basic X-Ray Machine Operator -
Central Florida Institute
Palm Harbor, FloridaNational Registered - EMT Paramedic
National Registry of Emergency Medical Technician
Certified Clinical Medical Assistant -
National Healthcareer Association (NHA)
Certified CPR/BLS Instructor -
American Heart Association
Skills
- Clerical skills
- Electronic Medical Records (EMR): Athena, Epic, Cerner, FileMaker, and MedView
- Strong leadership
- Teamwork and collaboration
- Interpersonal skills
- Communication skills
- Empathy
- Adaptability
- Dependable
- Proficient knowledge of medical terminology
- HIPAA
- HEDIS measures
- BBP/OSHA
- The ability to maintain objectivity in times of pressure
- LMS: Canvas, Moodle, SOAR, Blackboard
- Problem solving
- Time management
Certification
- National Registry of Emergency Medical Technician - EMT
- National Healthcareer Association (NHA) - Certified Clinical Medical Assistant
- American Heart Association - Certified CPR/BLS Instructor
Timeline
Adjunct Instructor
NUC University – Florida Technical College
03.2024 - Current
Medical Assisting Program Director
Southern Technical College
09.2023 - 05.2024
Training and Development Specialist
BayCare Medical Group
03.2023 - 09.2023
Lead Care Promoter
ChenMed/Dedicated Senior Centers
09.2022 - 08.2023
Lead Medical Assistant Float
FLORIDA ORTHOPEDIC INSTITUTE
01.2020 - 12.2021
Medical Assistant Instructor
Florida Career College
01.2017 - 09.2022
Certified Medical Assistant and Basic X-Ray Machine Operator -
Central Florida Institute
National Registered - EMT Paramedic
National Registry of Emergency Medical Technician
Certified Clinical Medical Assistant -
National Healthcareer Association (NHA)
Certified CPR/BLS Instructor -
American Heart Association
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