Monique Baccas
Greater Portmore,St. Catherine
Summary
Proven Customer Support Expert with a track record of enhancing customer satisfaction at Sagility, adept in Sales Proficiency and Microsoft Office Suite. Excelled in resolving inquiries and complaints, boosting team morale, and achieving sales targets. Demonstrates strong verbal communication and effective problem-solving skills, contributing to positive customer experiences and workplace efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sagility
01.2021 - Current
- Company Overview: formerly HGS
- Provided exceptional customer service through various communication channels (phone, email)
- Resolved customer inquiries and complaints in a timely and efficient manner
- Uphold company policies and procedures while ensuring customer satisfaction
- Contributed to a positive team environment and supported colleagues
- Formerly HGS
Sales Clerk
Super Collection Store
01.2018 - 01.2021
- Achieved sales targets through product knowledge, upselling, and excellent customer service
- Provided valuable customer service by assisting with product selection, addressing inquiries, and processing transactions
- Maintained a positive and welcoming environment for all customers
Sales Clerk
Spanish Grain Store
01.2014 - 01.2018
- Gained valuable experience in customer interaction, sales techniques, and point-of-sale operations
- Assisted customers with product selection, answered questions, and ensured a positive shopping experience
Education
High School -
Norman Manley High School
01.2011
Primary School -
Maxfield Park Primary
01.2006
Skills
- Customer Support Expertise
- Sales Proficiency
- Office Administration
- Experienced with Microsoft Office Suite
- Strong verbal and written communication
- Effective Listening
- Effective Problem Resolution
References
Available upon request.
Recreational areas of Interest
Cooking, Volunteering and reading
Timeline
Customer Service Representative
Sagility
01.2021 - Current
Sales Clerk
Super Collection Store
01.2018 - 01.2021
Sales Clerk
Spanish Grain Store
01.2014 - 01.2018
High School -
Norman Manley High School
Primary School -
Maxfield Park Primary
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