Monique Baiss
Tampa,FL
Summary
Dynamic Project Manager with extensive experience at JPMorgan, focusing on fraud prevention and compliance initiatives. Demonstrated success in cross-functional collaboration and influential communication, leading to improved project outcomes and increased employee engagement. Proficient in Microsoft Suite and regulatory frameworks, including AML and the Bank Secrecy Act, driving the development of comprehensive training programs and effective team leadership. Committed to fostering a culture of compliance and excellence within organizations.
Overview
10
10
years of professional experience
Work History
Project Manager
JPMorgan
Tampa, FL
09.2024 - Current
- Managed key processes for the Global Fraud Prevention Team, including data mapping, project planning, and stakeholder collaboration, ensuring resources and support for success
- Developed and presented visually compelling one-page PowerPoint decks to showcase products and initiatives, securing management buy-in by aligning with organizational priorities
- Established and monitored project timelines, facilitated meetings, and maintained effective communication to keep teams on track in a fast-paced environment
- Spearheaded employee experience initiatives, including team-building activities, a monthly wellness newsletter, and a site-specific 'People Pillar' to promote engagement and well-being
Training and Communications Associate
JPMorgan
Tampa, FL
02.2024 - 09.2024
- Reviewed and executed business requests for publication of training and communication materials supporting new hire, ad hoc, and up-skill programs
- Coordinated stakeholder engagement, ensuring all parties understood schedules, milestones, and deliverables
- Developed and edited content for training, newsletters, announcements, and internal websites, ensuring accuracy, branding consistency, and regulatory compliance
- Analyzed and reported monthly training metrics to senior leadership, creating data-driven presentations using Excel and PowerPoint
- Borrowed Resource
Compliance Investigations Associate
JPMorgan
Tampa, FL
01.2021 - 01.2024
- Conducted investigations and completed Suspicious Activity Reports (SARs) on consumer fraud cases involving wire transfers, ACH, debit/credit card fraud, and other trends across business and consumer accounts
- Led complex investigations, applying analytical skills to determine SAR requirements and communicate findings in concise, compliant narratives
Fraud Investigator
JPMorgan
Tampa, FL
01.2015 - 01.2021
- Served as team lead in screening global payments for potential fraud, supporting global teams through policy and training initiatives
- Created and refined policies and procedures, improving fraud detection and client support protocols
- Investigated confirmed fraud cases and guided clients on fund recovery, collaborating across business lines to strengthen preventive measures
Education
Bachelor’s Degree - Communication
University of South Florida
01.2010
Skills
- Microsoft Suite
- SharePoint
- Outlook
- Word
- Excel
- PowerPoint
- OneNote
- Teams
- Zoom
- Influential Communication
- Targeted Communication Strategies
- Content Development
- Regulatory knowledge
- Bank Secrecy Act
- AML regulations
- USA PATRIOT Act
- Compliance
- Fraud prevention
- Training Program Development
- Effective Leadership
- Cross-Functional Collaboration
- Project Coordination
- Work flow planning
- Project tracking
- Project development
- Quality assurance and control
- Coaching and mentoring
- Verbal and written communication
- Business analysis
- Client relations
Lead Communications Chair, Access Ability BRG
- Appointed as Lead Communications Chair for the Florida chapter, responsible for promoting awareness and fostering an inclusive workplace culture.
- Co-host monthly forums for employees who are neurodiverse, disabled, or caregivers, providing a platform for discussion, support, and resource sharing.
- Collaborated with cross-functional teams to develop communication strategies that enhance visibility and engagement within the BRG.
- Created and distributed a monthly BRG Newsletter
- Developed and distributed BRG announcements
DE&I Courageous Conversations Host
- Collaborated with a team to host monthly forums focusing on diverse topics, enhancing awareness and understanding within the organization.
- Developed content and visual aids, including short videos, to facilitate engaging discussions in a safe and supportive environment.
- Designed specific discussion questions to encourage open dialogue and share personal experiences, fostering a culture of inclusion and support.
- Revamped forum delivery and initiatives to improve participant engagement and effectiveness.
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Project Manager
JPMorgan
09.2024 - Current
Training and Communications Associate
JPMorgan
02.2024 - 09.2024
Compliance Investigations Associate
JPMorgan
01.2021 - 01.2024
Fraud Investigator
JPMorgan
01.2015 - 01.2021
Bachelor’s Degree - Communication
University of South Florida