Damian Young
Amelia
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
16
16
years of professional experience
Work History
Project Manager
Burke Inc.
05.2023 - Current
- Successfully manage multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Meet project deadlines without sacrificing quality.
- Establish effective communication among team members and clients for enhanced collaboration and successful project completion.
- Monitor progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Review questionnaires for spelling errors and correct logic flow
- Use SurveyTester to check survey accuracy back to questionnaire.
- Confirm client deliverables match back to fielded data.
Associate Data Collection Manager
Burke Inc.
01.2018 - 05.2023
- Manage in office interviewing staff including schedules, timesheets, and performance reviews.
- Compare telework interviewers to in office interviewers to find ways to increase production and be more aligned.
- Collect survey data to identify the financial impact on a weekly basis.
- Expanded roles from Senior Production Specialist.
Senior Production Specialist
Burke Inc.
01.2017 - 01.2018
- Improved product quality by implementing rigorous quality control measures and providing employee training on best practices.
- Collect interviewer production to measure how they are doing in regards to company standards.
- Create calculation spreadsheets to track interviewer production across all surveys to accommodate changes in technological enhancements.
- Create visual metrics displaying interviewer performance for managers.
- Manage interviewer data for remote/subcontracted partners.
- Train new Quality Assurance Specialists.
Quality Assurance Specialist
Burke Inc.
07.2011 - 01.2017
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Listen live to phone calls being conducted by interviewers to ensure unbiased and quality data is being collected on every call.
- Provide immediate quality feedback to interviewers based on calls listened to
- Conduct new hire welcome orientations.
- Manage recordings of surveys on hard drives to appropriate locations.
- Gather survey results at end of shift to check status of study completion.
- Manage consumer shift when staffed managers are out of office.
- Send nightly reports on interviewer evaluations.
Interviewer
Burke Inc.
05.2010 - 07.2011
Telemarketer
RDI Marketing
01.2010 - 05.2010
Education
Bachelor of Arts - Visual Communication Design
Northern Kentucky University
Highland Heights, Kentucky05.2016
Associate of Applied Science - Computer Systems Support
University of Cincinnati Clermont College
Batavia, Ohio08.2012
Associate of Applied Science - Interactive Multimedia
University of Cincinnati Clermont College
Batavia, Ohio06.2011
Skills
- Mac OS
- Windows OS
- Microsoft Suite
- Adobe Creative Suite
- Final Cut Pro X
- Interactive PDF
- Project management
- Team collaboration
- Strategic planning
- Schedule management
- Staff management
- Advanced problem solving
- Document management
- Data analysis
Timeline
Project Manager
Burke Inc.
05.2023 - Current
Associate Data Collection Manager
Burke Inc.
01.2018 - 05.2023
Senior Production Specialist
Burke Inc.
01.2017 - 01.2018
Quality Assurance Specialist
Burke Inc.
07.2011 - 01.2017
Interviewer
Burke Inc.
05.2010 - 07.2011
Telemarketer
RDI Marketing
01.2010 - 05.2010
Bachelor of Arts - Visual Communication Design
Northern Kentucky University
Associate of Applied Science - Computer Systems Support
University of Cincinnati Clermont College
Associate of Applied Science - Interactive Multimedia
University of Cincinnati Clermont College
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