Terrel Dunn
Roseville,CA
Summary
With a proven track record, I excel in project management and client relations, seamlessly coordinating with teams to exceed project goals. My strategic planning and relationship-building skills ensure project success, with a focus on quality assurance and efficiency improvements.
Overview
19
19
years of professional experience
Work History
Project Manager
CJS Lighting
Roseville, CA
03.2023 - 06.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with job deadlines.
- Developed strong relationships with customers through regular communication updates, fostering trust and confidence in the teams ability to deliver results.
- Coordinated with distributors and contractors to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with distributors and contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
Project Manager
Graybar Electric
Sacramento, CA
11.2019 - 03.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Customer Service Representative
Graybar Electric
Sacramento, CA
06.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse Worker
Graybar Electric
Sacramento, CA
11.2015 - 04.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Completed cycle counts and monthly inventory.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Warehouse Worker
Target
Fairfield, CA
08.2005 - 11.2015
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Streamlined the receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.
- Assisted in achieving sales targets with efficient restocking of high-demand products on the sales floor.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Reduced stock discrepancies by diligently conducting regular inventory audits and reporting findings to management.
- Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma -
Fairfield-Suisun Adult School
Fairfield, CASkills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Strategic Planning
- Client Relations
- Customer Relations
- Work flow planning
- Advanced problem solving
- Risk Management
- Document Management
- Scope Management
- Project scope
- Coaching and Mentoring
- Technical understanding
- Cost Control
- Processes and procedures
- Conflict Management
- Project Closure
- Team Bonding
- Purchasing and procurement
- Productivity Improvement
- Data review
- Presentations
- Inventory Control
- Performance Improvements
- Logistics Management
- Team Leadership
- Team Collaboration
- Relationship Building
- Work Planning and Prioritization
- Detail Oriented
- Creative Thinking
- Quality Assurance
- Conflict Resolution
- Microsoft Platform (Word, Excel, PowerPoint)
- Adobe PDF
- Revu Bluebeam
- Windows OS
- Mac OS
Timeline
Project Manager
CJS Lighting
03.2023 - 06.2024
Project Manager
Graybar Electric
11.2019 - 03.2023
Customer Service Representative
Graybar Electric
06.2017 - 11.2019
Warehouse Worker
Graybar Electric
11.2015 - 04.2017
Warehouse Worker
Target
08.2005 - 11.2015
High School Diploma -
Fairfield-Suisun Adult School