Monique Batizi
Jacksonville,FL
Summary
Highly organized and detail-oriented with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Mortgage Sales Coordinator
Vystar Credit Union
04.2021 - Current
- Engage with executive leadership to formulate strategic initiatives congruent with departmental objectives, cultivating cohesive strategies to advance collective aims.
- Elevated team efficiency through consistent communication, cultivating an environment conducive to collaboration.
- Create marketing materials.
- Develop presentations for monthly team meetings.
- Optimize operational processes by upholding meticulous documentation systems and ensuring precise record updates as required.
- Oversee project timelines to ensure timely achievement of milestones and adherence to deadlines.
Senior Member Relationship Specialist
Vystar Credit Union
07.2015 - 04.2021
- Managed the processing and closure of consumer loans to uphold operational efficiency.
- Maintained meticulous daily paperwork across all branch departments to guarantee accuracy and balance
- Addressed member escalations with professionalism and efficacy
- Provided peer-to-peer coaching sessions to enhance team performance.
- Facilitated the interview process and efficiently managed onboarding procedures for new personnel.
Relationship Banker
Bank of America
03.2015 - 06.2015
- Enhanced client relations through the delivery of tailored banking solutions.
- Guided customers towards their financial objectives by recommending relevant products and services tailored to their individual needs.
- Boosted cross-selling effectiveness by proactively identifying client requirements and proposing pertinent financial offerings.
Sales Professional
Mayors Jewelers
06.2014 - 03.2015
- Consistently exceeded sales targets through meticulous follow-up and a steadfast dedication to meeting each client's distinct needs.
- Facilitated the transformation of casual browsers into committed customers by leveraging comprehensive product knowledge and offering tailored solutions to address customer requirements.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Education
College of Coastal Georgia
GACamden County High School
GASkills
- Keen eye for detail
- Outstanding communication proficiency
- Expertise in coaching and mentoring
- Skilled in time management
- Proficient in fostering effective relationships
- Exemplary organizational abilities in document management
- Competent in project management and assistance
Timeline
Mortgage Sales Coordinator
Vystar Credit Union
04.2021 - Current
Senior Member Relationship Specialist
Vystar Credit Union
07.2015 - 04.2021
Relationship Banker
Bank of America
03.2015 - 06.2015
Sales Professional
Mayors Jewelers
06.2014 - 03.2015
College of Coastal Georgia
Camden County High School