Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Bernal

Fontana,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Patient Catering Associate

ABM Industry Kaiser
06.2021 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Monitored dietary restrictions and served guests with special needs.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Prepared trays for patients during low- volume and high-volume shifts.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Work with CBord, taking orders.
  • Monitored inventory levels to order new supplies and maintain consistent stock.

Dietary Aide

Ballard Rehabilitation Hospital
10.2019 - 11.2020
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Followed all food safety regulations while preparing meals for patients.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Monitored dietary restrictions and served guests with special needs.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Prepared trays for patients during low- volume and high-volume shifts.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Work with CBord, taking orders
  • Monitored inventory levels to order new supplies and maintain consistent stock.

Deli Clerk

Sprouts
12.2019 - 11.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Captain, Trainer

MOD Pizza
03.2016 - 12.2019
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Monitored inventory levels to order new supplies and maintain consistent stock.

Assistant Coach

Chafey Unified School District
10.2013 - 01.2017
  • Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Observed athletes during practice and game situations to assess performance and provide tips for improvement.
  • Assisted in creating and executing practice plans for athletes to help reach highest potential.
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
  • Led team meetings to discuss and provide guidance to athletes on how to improve performance.

Education

No Degree - Foods, Nutrition, And Wellness Studies

Chaffey College

High School Diploma -

Summit High School
Fontana, CA
05.2011

Skills

  • Catering Support
  • Team Management
  • Preservation Methods
  • Detailing Equipment
  • Food and Beverage Preparation
  • works well under pressure
  • Quick learner with constant readiness to gain more knowledge and improve
  • highly motivated customer service representative with exceptional organizational skills
  • detail oriented
  • Remarkable problem- solving skills
  • ability to multi- task and maintain a positive attitude

Timeline

Patient Catering Associate

ABM Industry Kaiser
06.2021 - Current

Deli Clerk

Sprouts
12.2019 - 11.2020

Dietary Aide

Ballard Rehabilitation Hospital
10.2019 - 11.2020

Captain, Trainer

MOD Pizza
03.2016 - 12.2019

Assistant Coach

Chafey Unified School District
10.2013 - 01.2017

No Degree - Foods, Nutrition, And Wellness Studies

Chaffey College

High School Diploma -

Summit High School

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Monique Bernal