Monique Billingslea
Irving,TX
Summary
Highly motivated healthcare professional experienced in promoting and restoring patients' health. Detailed-oriented with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with the ability to demonstrate versatility in complex situations and alertness in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Independent Insurance Agent
Strategic Risk Management Solutions
01.2022 - Current
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities.
Medicine ICU Unit Technician
Parkland Memorial Hospital
07.2022 - Current
- Collaborate with multidisciplinary healthcare team members to deliver high level customer service and develop individualized patient care plans based on specific needs and safety criteria to provide comfort and optimize treatment outcomes.
- Inventory unit supplies to identify deficiencies as well as organize and replenish supplies to maintain team readiness for operational demands.
- Adhere to strict infectious disease control measures to reduce spread of COVID-19, Monkeypox and other Enhanced Contact and/or Airborne diseases between patients, families, and medical personnel.
- Respond to patient emergencies with immediate care such as artificial respiration or assistance with cardiopulmonary resuscitation.
- Assist with post-mortem care
Nurse Tech - Patient Service Associate
Emory University Hospital - Midtown
01.2021 - 06.2021
- Cared for up to 10 patients per 12-hour shift on Neuro Stroke Unit, delivering high-quality, efficient support to meet all needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
CLINICAL SERVICE REPRESENTATIVE
Piedmont Urgent Care
09.2015 - 05.2018
- Supported and anticipate needs of multiple providers in fast-paced Urgent Care setting.
- Cleaned, prepared and sterilized medical instruments (autoclave).
- Performed IV insertion, venipuncture and administration of vaccinations for patients.
- Orthoglass splints.
MEDICAL ASSISTANT/PHLEBOTOMIST
Laureate Medical Group, Inc
08.2013 - 09.2015
- Assist multiple providers in Internal Medicine, Endocrinology and Rheumatology.
- Assist with Thyroid biopsy, aspirations and scans.
- Assist with routine and diagnostic testing by collecting and processing specimens using CPT ICD-9 and ICD-10 codes.
LEAD MEDICAL ASSISTANT
The Emory Clinic
09.2005 - 04.2013
- Lead medical assistant for fast-paced medical practice quickly and efficiently obtain vital signs, perform point of care testing, assist with minor medical procedures and maintain medical records via EMR system.
- Precept newly hired medical assistants to train each on office procedures and important provider support tasks.
- Floater for Perimeter (Internal Medicine), Emory University Hospital- Main Campus (Cardiology), Decatur (Gastroenterology) offices.
Education
Associate of Science - Medical Assisting
Georgia Medical Institute-Dekalb
Atlanta, GA05.2005
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05.2004
Skills
- Communicating to Patients and Families
- Caring and Empathetic
- Organized and Efficient
- Safety Monitoring
- Medical Terminology
- Procedure Assistance
- Medication Administration
- Professional Bedside Manner
- 50 WPM Typing Speed
- Attention to Detail
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Researching and Gathering Information
- Documenting and Recording Information
Certification
2016 Natural Health Consultant - Indigo Garden
2018 Georgia and Texas Life Agent License
2020 Georgia and Texas Accidental and Sickness Agent License
2023 Texas All-lines Adjuster
Timeline
Medicine ICU Unit Technician
Parkland Memorial Hospital
07.2022 - Current
Independent Insurance Agent
Strategic Risk Management Solutions
01.2022 - Current
Nurse Tech - Patient Service Associate
Emory University Hospital - Midtown
01.2021 - 06.2021
CLINICAL SERVICE REPRESENTATIVE
Piedmont Urgent Care
09.2015 - 05.2018
MEDICAL ASSISTANT/PHLEBOTOMIST
Laureate Medical Group, Inc
08.2013 - 09.2015
LEAD MEDICAL ASSISTANT
The Emory Clinic
09.2005 - 04.2013
Associate of Science - Medical Assisting
Georgia Medical Institute-Dekalb
High School Diploma -
Stone Mountain High School
2016 Natural Health Consultant - Indigo Garden
2018 Georgia and Texas Life Agent License
2020 Georgia and Texas Accidental and Sickness Agent License
2023 Texas All-lines Adjuster
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