Monique Boswell

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
• Assisted with processing patient admissions, transfers and discharges.
• Assembled and maintained patient medical records and other documents related to patient care.
• Managed electronic health records, maintaining accuracy and confidentiality of patient information.
• Facilitated communication between medical staff and patients, enhancing overall care experience.
• Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
• Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.

• Delivered excellent patient experiences and direct care.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Worked closely with patients to deliver excellent and direct individualized patient care.

• Serves as the initial point of contact from external and internal providers and obtains the necessary information to initiate patient transfers into the Cleveland Clinic Health System. • Receives transfer request from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data. The Hospital Transfer Coordinator will be responsible for accurate quick registration. • Coordinates referrals to appropriate medical service as needed for referred patient. • Connects referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer. • Performs follow up communication with financial counselors, physicians, case managers and nurses to help expedite transfers to the Cleveland Clinic Health system facility. • Collaborates with Patient Flow Coordinators and Access RN’s to determine availability of appropriate bed. • Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System • Demonstrate knowledge of hospital, departmental, and health systems policies and procedures. • Assist with new and current initiatives within the admission and transfer center. • Actively participates in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise. • Supports centralized communications between referring and accepting provider services. • This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise. • Implements HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization. • Oversees emergency and electronic back-up methods and procedures to support patient flow. • Provides feedback to the supervisors related to process delays. • Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow. • Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development. • Interprets and supports policies, procedures and safety standards to facilitate daily operations. • Develops and promotes long term relationships with referring facilities. • Other duties as assigned.

• Coordinated patient transfers between departments to ensure timely and efficient care.
• Collaborated with interdisciplinary teams to optimize transfer workflows across clinical settings.
• Facilitated communication between patients, families, and healthcare providers during transition phases.
• Maintained accurate records of all transfers, adhering to strict confidentiality requirements.
• Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.

• Assisted in patient admission process based on federal and state laws.
• Contacted prospective students via email and phone calls.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Performed document filing, bookkeeping, and faxing for busy student admissions office.
• Coordinated admissions processes, ensuring efficient intake and evaluation of prospective residents.
• Developed and maintained relationships with referral sources to enhance residency rates.
• Managed documentation and compliance for admissions, adhering to regulatory standards.
• Collaborated with admissions team to develop and implement strategies to improve admissions process.

• Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
• Interviewed, hired, and mentored all new personnel and oversaw all staffing operations.
• Monitored employee performance metrics, providing feedback to improve workforce productivity.
• Analyzed staffing trends, providing insights that informed strategic workforce planning decisions.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
• Worked closely with other departments within the organization to address workforce planning needs effectively.
• Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
• Developed and facilitated new-hire orientations.