Monique Bryant
Azle,TX
Overview
18
18
years of professional experience
Work History
Grocery Manager
Brookshires
Azle, Texas
10.2025 - Current
- Supervised daily operations to maintain store efficiency and organization.
- Assisted in training new employees on store policies and procedures.
- Facilitated team meetings to discuss operational improvements and goals.
- Resolved customer complaints in a courteous and professional manner.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Monitored inventory levels and stock shelves with new merchandise.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Oversaw daily operations of the store including opening and closing procedures.
- Ordered supplies as needed while staying within budget parameters.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
Cashier Team Lead
Brookshires
Azle, TX
03.2023 - Current
- Supervised cashiers to ensure efficient customer service and accurate transactions.
- Trained new team members on register operations and customer interaction techniques.
- Coordinated daily cash register audits to maintain accurate financial records.
- Assisted customers with inquiries and resolved issues in a timely manner.
- Implemented best practices for cash handling and loss prevention procedures.
- Supported inventory management by monitoring stock levels at checkout area.
- Fostered a positive team environment through effective communication and collaboration.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cashier performance, providing feedback as needed.
Senior Underwriter
CRES Insurance Services
San Diego, California
03.2010 - 07.2019
- Evaluated insurance applications for risk and coverage suitability.
- Analyzed underwriting guidelines to ensure compliance with company standards.
- Collaborated with agents to gather necessary documentation for policy approval.
- Reviewed claims history to assess risk factors and make informed decisions.
- Mentored junior underwriters on best practices and industry regulations.
- Recommended policy adjustments based on thorough risk assessments.
- Maintained detailed records of underwriting activities for audit purposes.
- Documented all decisions made during the underwriting process in accordance with regulatory requirements.
- Reviewed, evaluated and approved and declined high-risk mortgage loan applications for compliance with company policies and procedures.
- Conducted detailed analysis of borrower creditworthiness by evaluating financial statements, tax returns and other related documents.
- Monitored underwriters' workflows to boost accuracy, align procedures and improve efficiencies.
- Maintained profitable book of business with careful attention to standards.
- Utilized understanding of underwriting guidelines to keep work in line with government regulations and company requirements.
- Collaborated with internal departments to resolve issues related to customer complaints or discrepancies in loan documentation.
- Maintained up-to-date knowledge of industry trends, best practices, government regulations, market conditions.
- Executed sound risk and pricing decisions to achieve profitable loss ratios.
- Monitored pipeline activity to ensure timely processing of all loans within established service level agreements.
- Leveraged customers' history, industry, and demographic information to calculate renewal rates.
- Participated in meetings with external auditors regarding the progress of audits being performed.
- Evaluated accounts according to risk, hazard, and exposure guidelines and make accurate decisions.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents, or brokers.
- Used authority to decide whether to accept, reject or suggest modifications to application proposals.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
Customer Service Representative
CRES Insurance Services
San Diego, California
01.2008 - 05.2010
- Assisted clients with policy inquiries and claims processing.
- Responded to customer calls and resolved service issues promptly.
- Educated clients on insurance products and coverage options.
- Documented customer interactions in the company's CRM system.
- Trained new staff on customer service protocols and software systems.
- Escalated complex issues to management for timely resolution.
- Maintained up-to-date knowledge of insurance regulations and policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
Timeline
Grocery Manager
Brookshires
10.2025 - Current
Cashier Team Lead
Brookshires
03.2023 - Current
Senior Underwriter
CRES Insurance Services
03.2010 - 07.2019
Customer Service Representative
CRES Insurance Services
01.2008 - 05.2010