Monique Bryson
Custodial Supervisor
Chicago,Illinois
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
Work History
Supervisor
ABM Industries
Chicago, IL
03.2012 - Current
- Supervise night cleaners
- Manage supplies and cleaning inventory
- Employee training and scheduling.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Cleaner
ABM – Chicago
03.2013 - 01.2021
- Vacuuming, washroom cleaning and disinfecting, glass cleaning, floor machines, chemical safety.
- Handled equipment, chemicals, and materials properly and with caution.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Developed and implemented comprehensive cleaning plan for entire building.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Maintained floor cleaning and waxing equipment.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Education
High School Diploma - undefined
Proviso West High School
Harrison, Hillside, ILundefined
Kennedy King College
Chicago, ILSkills
Proficient inMicrosoft Excel, Microsoft OfficeStrong organizational and planning skillsStrong leadership and employee motivational skillsResponsive and detail orientedFast learner
Priority management
Priority management
Training and mentoring
Inventory oversight
[Software] experience
Search Engine Optimization
Staff Management
Organization and Time Management
Critical Thinking
[Type] Software Proficiency
Budgeting
Microsoft Outlook
Issue troubleshooting
Network diagnostics
Windows 10
Additional Information
I received several certifications,Introduction to Technical Support Certification through IBM.
Network plus training certification through Micro train.
Currently enrolled in ywca Comptia A+ course to receive Certification in Hardware and Mobile operating systems.
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved 1000 work orders which led to database completion of over 90%.
- Organized database to track Buisness contacts
- Achieved successful documentation of completed task by introducing Zendesk for Ticketing System
Timeline
Cleaner
ABM – Chicago
03.2013 - 01.2021
Supervisor
ABM Industries
03.2012 - Current
High School Diploma - undefined
Proviso West High School
undefined
Kennedy King College