Assistant Manager/Salon Stylist
Haircrafters
BeachPark, IL
01.2007 - Current
- Led daily operations, including opening and closing the facility, managing inventory, and ensuring retail sales targets were met.
- Directed a team of six stylists and support staff, improving performance through training and mentorship in customer service.
- Implemented an automated scheduling system, streamlining processes, reducing scheduling errors, and increasing efficiency.
- Organized and led team-building activities to boost morale, and improve team dynamics.
- Trained staff on improving customer service skills, leading to an increase in client retention and satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
