Monique Byrd
Kenosha,WI
Summary
Dynamic Assistant Manager and Stylist with over 17 years of experience in cosmetology, retail management, and customer service. Proven ability to streamline operations, boost team morale, and enhance the customer experience. Adept at leading teams, managing inventory, and improving business processes. Currently pursuing a Bachelor’s in Science Alternative Medicine and seeking a position in an Apothecary where my skills in customer service, management, and holistic medicine can contribute to the company’s growth.
Overview
18
18
years of professional experience
Work History
Assistant Manager/Salon Stylist
Haircrafters
BeachPark, IL
01.2007 - Current
- Led daily operations, including opening and closing the facility, managing inventory, and ensuring retail sales targets were met.
- Directed a team of six stylists and support staff, improving performance through training and mentorship in customer service.
- Implemented an automated scheduling system, streamlining processes, reducing scheduling errors, and increasing efficiency.
- Organized and led team-building activities to boost morale, and improve team dynamics.
- Trained staff on improving customer service skills, leading to an increase in client retention and satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Alternative Medicine
Everglades University
05-2025
Cosmetology Certification
Lake County Tech Campus
01-2007
High School Diploma -
Waukegan High School
05-2006
Skills
- Inventory Management
- Retail Sales & Customer Service
- Team Leadership & Training
- Process Improvement
- Opening & Closing Facility Operations
- Team Building & Morale Boosting
- Client Relations
- Cosmetology & Alternative Medicine Knowledge
- Scheduling & Appointment Systems
Education and Training
other,other,other
Timeline
Assistant Manager/Salon Stylist
Haircrafters
01.2007 - Current
Bachelor of Science - Alternative Medicine
Everglades University
Cosmetology Certification
Lake County Tech Campus
High School Diploma -
Waukegan High School
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