Monique Campos
Lees Summit,MO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Senior Staffing Specialist
Favorite Healthcare Staffing, Corp
06.2008 - 12.2024
- Responsible for placing employees on temporary assignments, performing personnel-related duties, and providing clients with superior customer service to satisfy their temporary staffing needs.
- Promptly corresponded with applicants and provided basic troubleshooting guidance with employment application tracking system and other pre-employment credentials via the mobile app.
- Created and delivered Mobilize App Troubleshooting Guide for internal and external staff.
- Screened candidates and initiated new hire paperwork.
- Processed job applicants. Reviewed employment policies and procedures, administered tests, and completed personnel paperwork.
- Checked employee references, verified license(s) and other credentials.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Managed approximately 30 incoming calls, emails and text per day from customers and staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Reviewed weekly invoices per payroll for errors. Resolved payroll and billing problems.
- Shared in on-call responsibility and provided support to the Service Center.
Software Support Technician
H&R Block Tax Svc
10.2006 - 10.2008
- Diagnosed and troubleshot software, hardware and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science - Computer Information Systems
Friends University
Overland Park, KSSkills
- Customer service excellence
- Skilled in Microsoft Office applications
- Professional conduct in high-pressure situations
- Immediate technical assistance
- Onboarding new hires
- Effective transfer coordination
- Payroll assistance experience
- Effective interpersonal communication
- Conducting reference checks
- Proficient with applicant tracking systems
Timeline
Senior Staffing Specialist
Favorite Healthcare Staffing, Corp
06.2008 - 12.2024
Software Support Technician
H&R Block Tax Svc
10.2006 - 10.2008
Bachelor of Science - Computer Information Systems
Friends University
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