Monique Carson
Lehigh Acres
Summary
Detail-oriented professional with expertise in quality assurance and workplace safety. Experience in training new team members and maintaining high standards in food handling and customer service, ready to contribute to a safe and efficient work environment.
Overview
14
14
years of professional experience
Work History
Deli Clerk
Publix
Fort Myers, FL
02.2022 - Current
- Prepared and packaged deli products to ensure freshness and quality.
- Assisted customers with product selection and provided exceptional service.
- Operated slicers and scales to maintain accuracy in portioning items.
- Trained new staff on food safety standards and operational procedures.
- Maintained cleanliness and organization of deli counter and equipment.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Greeted customers at counter to fulfill requests and answer questions.
- Monitored product rotation to ensure compliance with health regulations and quality standards.
Preloader
United Parcel Service, UPS
Fort Myers, FL
10.2022 - 10.2025
- Operated equipment to efficiently load packages onto delivery vehicles.
- Ensured adherence to safety protocols during package handling processes.
- Collaborated with team members to optimize loading workflows and reduce delays.
- Inspected packages for damage and compliance with shipping standards.
Shift Manager
Mcdonalds
Fort Myers, FL
02.2012 - 01.2024
- Supervised daily operations, ensuring efficiency and adherence to company standards.
- Trained and mentored new team members on service procedures and safety protocols.
- Managed inventory levels, reducing waste through effective stock management practices.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Implemented process improvements that enhanced customer satisfaction and service speed.
- Resolved customer complaints promptly, maintaining high levels of guest satisfaction.
- Analyzed sales data to identify trends, driving initiatives for increased profitability.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Delivery Driver
Amazon
Fort Myers, FL
03.2018 - 01.2022
- Delivered packages efficiently, ensuring timely arrival to customers across diverse locations.
- Adhered to safety protocols and traffic regulations to maintain safe driving practices.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Managed inventory by tracking package status and reporting discrepancies promptly.
Education
Lehigh Senior High School
Certificate - HVAC
Florida Academy
Fort Myers, FL05-2026
Skills
- Honesty and integrity
- Strong work ethic
- Cleanliness and sanitation
- Shipping and receiving
- Warehouse navigation
- Decision-making
- Workplace safety
- Relationship building
- Quality assurance
Timeline
Preloader
United Parcel Service, UPS
10.2022 - 10.2025
Deli Clerk
Publix
02.2022 - Current
Delivery Driver
Amazon
03.2018 - 01.2022
Shift Manager
Mcdonalds
02.2012 - 01.2024
Lehigh Senior High School
Certificate - HVAC
Florida Academy