Monique Carter
Lifebridge Health at Northwest Medical Center
Baltimore,MD
7
years of professional experience
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Work History
Medical Office Assistant
1 Year 4 Months- Answer and direct telephone calls and schedule and coordinate patient appointments.
- Obtain and verify patient information to maintain accurate patient files, electronic medical records (EMR), and billing system information.
- Provide excellent customer service by meeting and greeting patients, family members, and visitors and answer any questions/offer assistance as needed.
- Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center and ensuring patient care materials are readily available and kept orderly.
- Assist Patient Service Specialist with faxing and filing as needed.
- Keep all linens and restroom products fully stocked.
Medical Office Assistant
3 Years 1 Month- Maintains accurate and complete patient medical records, records pertinent routine information, files reports/test results, follows up on missing records/reports with appropriate parties, assembles medical records for patient discharge or transfer, and ensures that only authorized persons have access to them.
- Acts as receptionist for patients. Provides assistance to staff and patients/guest. frequently interacting and to ensure prompt, courteous and effective delivery of care and responsiveness to patients/guests needs.
- Maintains accurate records.
- Maintains equipment and supply inventories. Maintains adequate supplies in appropriate areas throughout the shift per department standards.
- Observes appropriate safety measures and assists in maintaining a clean, orderly environment according to hospital and unit policies.
Call Center Representative
4 Years 2 Months- Interacts with customers to provide and process information in response to concerns, requests, and inquiries about services.
- Determines best method to resolve issues to exceed customer satisfaction and adherence to entities' policies and procedures.
- Utilizes technical and customer service skills to triage and dispatch incoming calls from customers, assesses needs, gives appropriate technical options and facilitates referral to specialists.
- Educates the caller if/when appropriate.
Education
Elder Care Transfer Certificate - Human and Health Services, Geriatrics
High school diploma or GED
Skills
Communication skills
Microsoft Office
Computer skills
Medical receptionist
Office experience
Medical terminology
Clerical experience
Additional Information
Authorized to work in the US for any employer.
Timeline
Medical Office Assistant
NovaCare, Inc.
04.2025 - CurrentRead More
Medical Office Assistant
Lifebridge Health at Northwest Medical Center
07.2023 - CurrentRead More
Call Center Representative
Lifebridge Health - Sinai Hospital
05.2019 - 07.2023Read More
Carver Vocational-Technical High School
High school diploma or GED
Read More
Community College of Baltimore County
Elder Care Transfer Certificate from Human and Health Services, Geriatrics
Read More