Nyesha Chatman
Natchez,MS
Summary
Dynamic team leader with a proven track record at Loss Prevention Services, excelling in performance management and conflict resolution. Enhanced team productivity and customer satisfaction through effective delegation and efficient processes. Skilled in data analysis and fostering collaboration, driving a positive work environment that inspires excellence.
Overview
7
7
years of professional experience
Work History
Team Leader
Loss Prevention Services
Natchez, MS
03.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Customer Service Representative
Loss Prevention Services
Natchez, MS
07.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Receptionist
Care Unlimited Health Services
Glendora, CA
02.2018 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Criminal Justice
Jackson State University
Jackson, MSDiploma -
Natchez High School
Natchez, MS05.2013
Skills
- Performance management
- Conflict resolution
- Team building
- Customer satisfaction
- Data analysis
- Customer service
- Administrative support
- Time management
- Teamwork and collaboration
- Attention to detail
Timeline
Team Leader
Loss Prevention Services
03.2023 - Current
Customer Service Representative
Loss Prevention Services
07.2021 - 07.2022
Front Desk Receptionist
Care Unlimited Health Services
02.2018 - 05.2020
Criminal Justice
Jackson State University
Diploma -
Natchez High School