Monique Cohen
Apex,NC
Summary
Results-driven professional with a strong background in customer service, team leadership and phlebotomy. Proven ability to mentor staff and optimize operational efficiency while thriving in high-pressure environments. Eager to leverage skills in enhancing patient care and training new phlebotomists.
Overview
11
11
years of professional experience
Work History
Plebotomist
Jeremiah Ministries
Holly Springs, NC
01.2026 - Current
- Collected blood samples using various techniques, ensuring patient comfort and safety.
- Processed and labeled specimens accurately for timely laboratory analysis.
- Maintained sterile equipment and workspaces to comply with health regulations.
- Educated patients on procedures, enhancing their understanding and cooperation.
- Trained new phlebotomists in best practices and organizational protocols.
- Monitored inventory levels of supplies, ensuring availability for daily operations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Salon Owner/Manager Director
MB Salon
Raleigh, NC
06.2022 - 04.2026
- Developed and implemented innovative salon services to enhance client satisfaction.
- Managed daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on advanced techniques and customer service excellence.
- Analyzed market trends to introduce new products and services, driving business growth.
- Cultivated strong relationships with clients, resulting in increased retention rates.
- Oversaw inventory management, optimizing supply chain efficiency and cost control.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Led cross-functional teams to achieve organizational goals and drive project success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales Manager
Massage Envy Spa
Cary, NC
01.2019 - 07.2022
- Developed and implemented sales strategies to achieve revenue targets and enhance client engagement.
- Led team training sessions to improve product knowledge and customer service skills.
- Analyzed sales data to identify trends, optimize inventory management, and increase efficiency.
- Collaborated with marketing on promotional campaigns to drive new client acquisition and retention.
- Mentored junior staff, providing guidance on best practices in sales techniques and performance improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
Dtlr
Durham, NC
11.2016 - 10.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring accurate product availability on sales floor.
- Processed transactions efficiently using point-of-sale system, maintaining cash accuracy.
- Trained new staff on sales techniques and customer service protocols, fostering team cohesion.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates.
- Collaborated with management to implement promotional strategies, boosting store traffic.
- Conducted regular merchandise audits, identifying and addressing stock discrepancies.
- Maintained visual merchandising standards, creating an inviting shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
Foodlion
Apex, NC
09.2015 - 11.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure optimal store presentation.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Sonography
Wake Technical Community College
Raleigh, NC05.2028
High School Diploma -
Panther Creek Highschool
06.2017
Skills
- Customer service
- Team leadership
- Staff management
- Operations management
- Conflict resolution
- Inventory management
- Risk management
- Relationship building
- Positive and upbeat
- Solution selling
- Prospecting skills
- Problem-solving
- Reliable and punctual
- Patient care
- Order of draw
- Specimen labeling procedures
- Quality control
- Data entry
- Paperwork processing
- Pediatric phlebotomy
- Hemoglobin testing
- Medical office administration
- Quality assurance
- Medical records maintenance
- Proper labeling
- Donor screening
- Multitasking Abilities
- Task prioritization
- Certified in CPR/AED
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Plebotomist
Jeremiah Ministries
01.2026 - Current
Salon Owner/Manager Director
MB Salon
06.2022 - 04.2026
Sales Manager
Massage Envy Spa
01.2019 - 07.2022
Sales Associate
Dtlr
11.2016 - 10.2019
Cashier
Foodlion
09.2015 - 11.2016
Associate of Applied Science - Sonography
Wake Technical Community College
High School Diploma -
Panther Creek Highschool