Monique Collins
Jacksonville,FL
Summary
Experienced background in fraud detection. Leveraged analytical skills to identify suspicious activities. Demonstrates critical thinking, and attention to detail in high-pressure environments. Great communicator due to background and teaching and collections. Seeking a role in a dynamic company that offers opportunities for professional growth and advancement.
Overview
14
14
years of professional experience
Work History
Fraud Operations Specialist
Citibank
Jacksonville, FL
02.2022 - Current
- Improved operational efficiency by streamlining fraud investigations processes and procedures.
- Demonstrates excellent problem-solving skills in identifying root causes of fraud.
- Conducts in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Maintains accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
Collections Specialist
Citibank
Jacksonville, FL
01.2020 - 02.2022
- Achieved successful debt collections results by utilizing negotiation skills.
- Maintained different volumes of calls and met demands of busy and productive groups.
- Delivered great customer service on collection calls and maintained calm and professional.
Teacher
Kindercare
Jacksonville, FL
06.2016 - 01.2020
- Developed and maintained a constructive and ongoing rapport with children and parents.
- Created activities that were fun and educational for children.
- Keep classroom environment clean and ready for leading and playing.
- Manage day to day classroom activities, including structured lessons, free play, restroom breaks, lunch time, and rest time for the students.
- Deliver reports on potential concerns about students to parents and office staff as needed.
- Drove bus to pick up school aged children.
- Voted best service values in recognition of “I respond to the unique needs and interests of every child. Rewarded 2018-10-08.
Extended Day Teacher
Duval County Public Schools
08.2014 - 06.2016
- Supervise students with homework.
- Supervise students with indoor and outdoor play, crafts, and snacks.
- Maintain a safe and educational environment.
- Utilize approved behaviour management strategies to maintain discipline.
Afternoon Teacher
Police Athletic League Inc
Jacksonville, FL
01.2012 - 04.2013
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Developed strong relationships with students and parents through consistent communication about academic progress and goals.
- Utilized differentiated instruction methods to accommodate diverse learner needs within the classroom setting.
- Implemented effective classroom management strategies to maintain order and focus during instructional time.
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FL01.2021
Associate of Arts - Early Childhood Education
Florida State College
Jacksonville, FL01.2016
Skills
- Effective communicator
- analytical problem solving
- Interpersonal skills
- Decision-making
- Verbal and written communication
- Telephone and email etiquette
Timeline
Fraud Operations Specialist
Citibank
02.2022 - Current
Collections Specialist
Citibank
01.2020 - 02.2022
Teacher
Kindercare
06.2016 - 01.2020
Extended Day Teacher
Duval County Public Schools
08.2014 - 06.2016
Afternoon Teacher
Police Athletic League Inc
01.2012 - 04.2013
Associate of Arts - Early Childhood Education
Florida State College
Bachelor of Arts - Psychology
University of North Florida