MONIQUE CONLEY
Miami,FL
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Diligent Security professional with 7 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
18
18
years of professional experience
Work History
Security Officer
Westmoreland Protection Agency
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
Allied Universal Security Services
10.2021 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security Officer
G4S Secure Solutions
02.2017 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded quickly to emergency situations to assess and deflect issues.
Cage Supervisor
Dania Entertainment Ctr LLC
12.2015 - 05.2016
- Reconciled daily summaries of transactions and accurately counted funds to balance books using [Software].
- Cashed checks and paid out money by verifying correct signatures, numerical amounts and sufficient funds in accounts.
- Evaluated quality of service of [Number] cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.
- Utilized accurate exchange rates to redeem foreign currencies.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Performed paperwork required for monetary transactions.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
Poker Cashier
Isle Of Capri Casino/Harrah's
04.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
Vault Teller
Gulfstream Park & Casino
04.2007 - 05.2012
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Cage/Vault Cashier
Hard Rock Casino
11.2005 - 03.2007
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Handled money, ticket and chips exchanges for customers.
- Audited money drawers and hand or machine-counted large cash values.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Calculated and verified value of players' winnings or losses.
Education
Associate of Arts - Accounting
Miami Dade College
Miami, FL05.1985
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL06.1983
No Degree - Cosmetology
Miami Lakes Educational Center And Technical College
Hialeah, FL06.1983
Skills
- Conflict Resolution Techniques
- Equipment Maintenance
- Wireshark
- Operations Analysis
- Crisis Situations
Timeline
Security Officer
Westmoreland Protection Agency
03.2023 - Current
Security Officer
Allied Universal Security Services
10.2021 - 02.2023
Security Officer
G4S Secure Solutions
02.2017 - 10.2021
Cage Supervisor
Dania Entertainment Ctr LLC
12.2015 - 05.2016
Poker Cashier
Isle Of Capri Casino/Harrah's
04.2015 - 12.2015
Vault Teller
Gulfstream Park & Casino
04.2007 - 05.2012
Cage/Vault Cashier
Hard Rock Casino
11.2005 - 03.2007
Associate of Arts - Accounting
Miami Dade College
High School Diploma -
Hialeah-Miami Lakes Senior High School
No Degree - Cosmetology
Miami Lakes Educational Center And Technical College