Monique Cordova
New Orleans,IA
Summary
Encouraging operations manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
Languages
24
24
years of professional experience
Work History
Operations Store Manager
F21
03.2022 - Current
- Spearheaded operational efficiencies and strategic marketing campaigns that increased revenue by 15% within six months .
- Led and coached a team of 20+ employees , fostering a high-performance culture that exceeded corporate KPIs.
- Implemented cutting-edge inventory management solutions, reducing stock loss by 20% and optimizing supply chain processes.
- Elevated customer engagement through innovative omnichannel marketing strategies , enhancing in-store traffic and conversions.
Manager
JCPenney
02.2017 - 03.2022
- Drove financial analysis and cost optimization strategies, resulting in sustained year-over-year revenue growth .
- Managed and motivated cross-functional teams , leading initiatives to improve customer retention and brand loyalty.
- Directed store operations, leveraging data analytics to enhance profitability and operational efficiency.
- Developed and implemented employee training programs , reducing turnover by 30% and fostering a strong workplace culture.
City Operations Manager
National and Alamo car rental
04.2013 - 01.2017
- Led city-wide operations overseeing multiple locations , ensuring seamless customer service and operational success.
- Designed and executed profit-maximizing pricing models , driving revenue growth across all rental locations.
- Negotiated high-value contracts with corporate clients, increasing fleet utilization by 25% .
- Implemented digital transformation strategies , modernizing reservation systems and enhancing customer experience.
Alabama Regional Revenue Manager
The Hertz Corporation
09.2006 - 03.2012
- Managed multi-million-dollar regional revenue operations , optimizing pricing models and market expansion strategies.
- Developed and deployed performance improvement frameworks , driving a 15% boost in revenue generation .
- Built strong relationships with corporate partners , leading to new business acquisition and customer retention growth .
Psychologist Director Of Development
Certified Services/ Wings of Life
02.2003 - 08.2006
- Built rapport and guided discussion with patients using therapeutic communication techniques.
- Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
- Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
- Author Working on my second book.
- Directed the preparation of reports on development activities for board members and other stakeholders.
- Directed social media campaigns, developed marketing materials, executed in-person fundraisers and served as articulate, enthusiastic, and visible spokesperson.
Education
Master of Science - Psychology
Troy University
Troy, AL05.2027
Bachelor of Science - Business Administration And Management
Georgetown University
Washington, DCCertified Cosmetology Management
Bishop Community College
Certified Manager CosmetologyCertified Basic Life Support BLS -
BLS
Saads2022
Associate of Arts - Certified Medical Assistant
SAADS
ALSkills
Key competencies
- Executive Leadership & P&L Management
- Business Development & Expansion
- Revenue Optimization & Budgeting
- Supply Chain & Inventory Control
- Contract Negotiations & Vendor Relations
- Talent Acquisition & Performance Management
- Customer Experience Enhancement
- Digital Transformation & Innovation
- Employee Training
- Human Resources Development
Affiliations
- Book Author "Empodera tu Vida".
- Member, Small Business Association (2008 - present).
- Member, Alumni Georgetown University Association.
- Member Global Commerce.
- Founder 501 (c) (3) Organization.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Operations Store Manager
F21
03.2022 - Current
Manager
JCPenney
02.2017 - 03.2022
City Operations Manager
National and Alamo car rental
04.2013 - 01.2017
Alabama Regional Revenue Manager
The Hertz Corporation
09.2006 - 03.2012
Psychologist Director Of Development
Certified Services/ Wings of Life
02.2003 - 08.2006
Associate of Arts - Certified Medical Assistant
SAADS
Certified Basic Life Support BLS -
BLS
Certified Cosmetology Management
Bishop Community College
Master of Science - Psychology
Troy University
Bachelor of Science - Business Administration And Management
Georgetown University